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Displaying items by tag: Contact centres

After naming Service Stream as the outsourced provider of its customer contact centre a year ago, NBN Co has now announced plans to bring the function in house and to locate its customer contact centre on the Gold Coast at Varsity Lakes.
Published in Strategy

Carsguide.com.au - a website for the sale of new and used cars - has implemented IPscape's cloud based contact centre services to improve the handling of phone calls enquiring about cars advertised on the site.

Published in Cloud Computing
Thursday, 22 March 2012 03:18

ShoreTel, Telstra seal partnership agreement

Global provider of unified communications systems, ShoreTel,  has entered into a partnership with Telstra to join the company's Business Systems program and to jointly market and support ShoreTel's IP telephony, unified communications (UC), contact centre and mobility solutions in Australia.

Published in Deals

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