Google Cloud has launched a virtual agent support program designed to help healthcare, public health, and non-profit industries quickly build and deploy chatbots that can help serve their customers who are looking for information during the COVID-19 pandemic.
GUEST OPINION by Brendan Maree, VP Asia Pacific 8x8: Artificial intelligence (AI) and machine learning (ML) have generated a lot of excitement and hype during the past few years. In 2020, this hype will become reality within growing numbers of contact centres.
NBN Co has warned that scammers are increasing their efforts to use the NBN brand to steal people’s personal or financial details, with over 180,000 people contacting the builder of the National Broadband Network to report a scam over the six months to December 2019.
Thanks Peter! A story well worth reporting.A tiny step in a better direction except that 2035 will be far too[…]
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By moving away from fibre and sticking with an archiac mess of copper the Coalition ensured that wireless would be[…]
This is such an interested case, that will shape the World's view of a controlled monopoly or is it a[…]
Excellent article thx Alex -Pricing to enable bonuses to execs while hiding what they do to their 'essential workers' -[…]