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Displaying items by tag: Contact centres

Monday, 24 August 2009 08:52

RightNow cloud for online-only insurance

CRM vendor RightNow has deployed a cloud-based customer care system for new online car insurance business, The Buzz, with the insurer claiming it is the first insurance provider to shape its business by asking an online community what they wanted from their insurance provider.

Published in Deals
Tuesday, 05 May 2009 09:45

GlobalConnect inks reseller agreement

Contact centre integrator, GlobalConnect Australia, has signed a reseller agreement with workforce optimisation solutions vendor, Verint Witness Actionable Solutions.

Published in Strategy
Wednesday, 25 February 2009 03:24

Di Data's contact centre survey goes online

Dimension Data, has opened participation for its 11th annual benchmarking survey of contact centres around the globe for the first time putting the questionnaire, and subsequent results, online.
Published in Market

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