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Displaying items by tag: Contact centres

Lonely Planet's Twitter and Facebook pages have provided a glimpse over the last few days of what it's like to be stuck overseas when a volcano blows - they also give a clue as to the direction that savvy call centre operators might take in the future.

Published in Networking
Salesforce.com and Cisco have teamed up to offer a 'contact centre in the cloud' for SMBs by combining Salesforce.com's hosted CRM service with Cisco's unified communications offerings.

Published in Strategy
Tuesday, 29 September 2009 06:37

Launching new testing products and services

- sponsored editorial -
The Trade Show at the Software & Systems Quality Conference will be a launching pad for a number of new products and technologies.  Spend two days to be up to date with technology, methodology and research in the software testing field.  Register on-line now at https://www.sqs.de/sqs_conferences/registration_au.htm to take advantage of earlybird discounts.
Published in Security

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