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Displaying items by tag: Contact centres

Monday, 20 September 2010 16:33

Contact centres open IT wallet

After a disastrous plunge in technology spending last year Australia's contact centres are again opening their wallets - with investment up 20 per cent during the year - although that has only returned IT investment to 2008 levels.

Published in Networking

Have you ever become frustrated by organisation's inability to handle multiple communications channels properly? Do you think anyone at your bank is listening when you tweet about an excessively long queue or an ATM that's out of action for the third time in a week?

Monday, 19 July 2010 16:30

Want customer service? Just tweet

IPscape, a provider of hosted IP-based contact centre services, is offering businesses that use its facilities the ability to receive requests for service from their customers in the form of tweets.

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