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Displaying items by tag: Contact centres
Wednesday, 29 April 2020 17:59
Contact centres under growing pressure amid ongoing COVID-19 crisis
GUEST OPINION BY Todd Gorsuch, CEO, Customer Science: Heightened customer demand and a need for staff to work from home are causing big headaches for contact centres around the country.
Published in
Sponsored Announcements
Wednesday, 29 April 2020 17:33
Contact centres under growing pressure amid ongoing COVID-19 crisis
GUEST OPINION BY Todd Gorsuch, CEO, Customer Science: Heightened customer demand and a need for staff to work from home are causing big headaches for contact centres around the country.
Published in
Health
Tuesday, 14 April 2020 11:53
COVID 19: AGL Energy uses Avaya to enable remote working for contact centre agents
Australian-listed energy company AGL Energy is leveraging technology from unified communications vendor Avaya to enable its office-based contact centre agents to work remotely from home in response to the COVID 19 crisis.
Published in
Energy
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WDM Network Solutions for Finance
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Over the Wire’s NetSIP Voice Platform now offers Direct Routing Calling Solution for Microsoft Office 365 and Teams
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Telcos adopt data virtualisation to counter massive disruption
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Why COVID-19 has proven the ‘coming of age’ for global data exchanges
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