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Friday, 24 January 2020 11:21

Microsoft, Genesys partner to launch contact centre cloud service

Microsoft and Genesys have expanded their partnership to provide a new cloud service for contact centres.

Published in Market

Tuesday, 10 December 2019 19:02

APAC business process outsourcing market set to reach US$120.4 billion in 2023

The increasing number of contact centres in the Asia Pacific is set to turn the region into the second largest Business Process Outsourcing (BPO) market globally, behind North America, according to a new report.

Published in Market

Wednesday, 05 June 2019 12:52

Michelle Marlan joins 8x8 to oversee channel partner growth

Contact centre solutions provider 8x8 has appointed Michelle Marlan as senior manager – channel & alliances for Australia and New Zealand.

Published in People Moves

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