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Displaying items by tag: Contact centre
Thursday, 03 December 2020 11:04
Optus reorganises customer support to remove 'contact centre run-around'
Telco SIngtel Optus has announced the creation of a "Community of Experts" which will result in every customer being moved to a dedicated team within six months.
Published in
Telecoms & NBN
Tagged under
Sunday, 29 November 2020 20:54
Together apart: why remote contact centres can deliver big benefits for Australian companies
The COVID crisis has demonstrated the viability of mass remote working and embracing the practice long term has significant advantages, writes Shad Mortazavi, Founder and Managing Director, OpenIQ
GUEST OPINION by Shad Mortazavi, Founder and Managing Director, OpenIQ: Did your company’s contact centre make a sudden shift to remote working when the COVID crisis struck? If so, you’re in good company. In the wake of government shutdown announcements in March 2020, scores of Australian organisations equipped their agents with mobile devices and dispatched them home to work.
Published in
Guest Opinion
Tagged under
Monday, 26 October 2020 23:31
Four pain points in the omni-channel contact centre and how to avoid them
GUEST OPINION by Daniel Harding, Director – Australia Operations, MaxContact: An omni-channel contact centre can help your business service its customers more effectively but rolling one out is not without its pitfalls.
Published in
Guest Opinion
Tagged under
WEBINARS ONLINE & ON-DEMAND
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WATCH REPLAY: ASCCA's Living Your Best Online Life Conference 2020
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Synology® 2021 AND BEYOND, Coming Soon
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VENDOR NEWS
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Guest Opinion
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Rethink Your Service Desk - Discover The ServiceNow Alternative Built On Jira (For A Fraction of the Price)
Company News: Jira Service Management rapidly brings together dev, IT…
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Why integrated contact centres are an increasingly vital resource for Aussie businesses
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2021 will see enterprises navigate new path to SASE: Silver Peak
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VIDEO Interview: BitTitan’s Brad Rosairo explains secure data migration to the cloud - and more!
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Guest Research & Case Studies
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Channel News
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Macquarie Telecom Group: Double Gold at global awards, Best Customer Experience in the World, CEO of the Year
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MSP Connect growth accelerates, says Sophos
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Data#3 partners with Gaggle on student mental health needs initiative
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Comments
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Re: iTWire - Amazon Alexa's three years in Australia: how are we using it?
That was a nice article, wasn't it Alexa, now turn the page Alexa.I said turn the page to Alexa."What are[…]
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Re: iTWire - Fedora users, move to Debian or openSUSE before Red Hat shafts you
What's the big deal? Should Fedora no longer meet my needs, I can change distributions in an hour.
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Re: iTWire - Alibaba Cloud passes 'Australian Prudential Regulation Authority' Assessment
Hi Hedware, I asked, they’re in Sydney Australia.The full list is here:https : // www . alibabacloud . com /[…]
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Re: iTWire - Call of Duty false bans: ACCC issues guidance to Activision-Blizzard customers
Looks like the ban hammer struck again on innocent players! I was one of them! been missing out on 2[…]
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Re: iTWire - MoodOff Day: Turn off your phone for 5 hours to raise awareness of smartphone addiction on Feb 28
Also I updated the links in the article above so they work now. Sorry about that.
