Telco SIngtel Optus has announced the creation of a "Community of Experts" which will result in every customer being moved to a dedicated team within six months.
The COVID crisis has demonstrated the viability of mass remote working and embracing the practice long term has significant advantages, writes Shad Mortazavi, Founder and Managing Director, OpenIQ
GUEST OPINION by Shad Mortazavi, Founder and Managing Director, OpenIQ: Did your company’s contact centre make a sudden shift to remote working when the COVID crisis struck? If so, you’re in good company. In the wake of government shutdown announcements in March 2020, scores of Australian organisations equipped their agents with mobile devices and dispatched them home to work.
GUEST OPINION by Daniel Harding, Director – Australia Operations, MaxContact: An omni-channel contact centre can help your business service its customers more effectively but rolling one out is not without its pitfalls.
That was a nice article, wasn't it Alexa, now turn the page Alexa.I said turn the page to Alexa."What are[…]
What's the big deal? Should Fedora no longer meet my needs, I can change distributions in an hour.
Hi Hedware, I asked, they’re in Sydney Australia.The full list is here:https : // www . alibabacloud . com /[…]
Looks like the ban hammer struck again on innocent players! I was one of them! been missing out on 2[…]
Also I updated the links in the article above so they work now. Sorry about that.