AI-powered contact centre software provider NICE has announced the acquisition of GoMoxie, an innovator of advanced digital assistance tools.
Financial services provider Suncorp is using Genesys Contact Centre to deliver personalised experiences to its ANZ customers.
Interactive Intelligence's new PureCloud Engage customer engagement cloud service is now available in Australia and New Zealand.
Australian software measures the emotions and sentiment expressed by callers.
Exclusive: Genesys has brought the cloud-based Genesys Customer Experience Platform to Australia and New Zealand, allowing the company and its partners to address the needs of mid-market organisations.
When it comes to poor customer service, "there's really no excuse" given today's technology, according to an executive at a major customer experience vendor.
Contact centre and unified communications vendor Interactive Intelligence plans to bring its PureCloud service to Australia in January 2015.
Cloud communications provider Call Journey now offers what it claims is the world's fastest voice analytics platform.
Townsville City Council is using Interactive Intelligence's Customer Interaction Center software in its customer service centre.
Just about every business of significant size seems to want a mobile app. But what if was easy to provide deep integration with the contact centre? Would cross-platform compatibility be a bonus? That's what Interactive Intelligence is promising.
Indosoft Inc., developers of Q-Suite, the industry leading Call Center Software for Asterisk, announced today the availability of Mobile Agent Phone Login, to allow mobile employees to be a part of the ACD (Automatic Call Distributor). Employees can now login as an ACD agent using cell phones or other external phone devices without the need for a computer console. This feature enhancement to Q-Suite expands its flexible and powerful ACD to allow mobile agents to seamlessly be a part of the available agent pool within its skills-based routing.
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