Displaying items by tag: Consumer protections

Australia’s two largest telcos - Telstra and Optus - along with Aldi’s Medion Mobile, have been warned by the telecommunications industry regulator ACMA for failing to adequately verify people’s identities prior to transferring their mobile phone numbers from other telcos.

Published in Telecoms & NBN

Origin Energy has paid a penalty of $126,000 after the competition regulator, the ACCC, issued it with an infringement notice for an alleged false or misleading representation in a price increase letter sent to residential electricity customers in Victoria.

Published in Energy

Consumer groups Financial Rights Legal Centre, Consumer Action Law Centre and Financial Counselling Australia have called for a “radical” overhaul of privacy laws they say will provide greater protections for consumers to counterbalance the “increased use and exploitation of big data by business and industry”.

Published in Government Tech Policy

Competitiveness, national security, access to services and the efficient deployment of new networks and technologies are among the priorities outlined by the Federal Gvernment in its statement of expecations given to the competition regulator, the ACCC, as part of the Commission’s oversight of Australia’s telecommunications industry.

Published in Telecoms & NBN

Electronics retailer Get Gizmo will offer to refund approximately 4,000 customers who were charged for unsolicited purchases before the 10 day cooling off period ended, under a court-enforceable undertaking given to the ACCC, by its sole director, Himanshu Bist.

Published in Technology Regulation

New Zealand’s telecommunications and competition regulator The Commerce Commission is seeking feedback on a code to protect consumers who are at particular risk of needing to contact emergency services and only have access to a home phone to make the contact.

The Federal Government is overhauling consumer protections to "better reflect the way that modern telecommunication services" are delivered in Australia.

Published in Telecoms & NBN

Improvements to customer loyalty schemes and broader legislative reforms are required to protect consumers using loyalty schemes, according to a report from Australia’s competition and consumer regulator, the ACCC.

Published in Security
Monday, 12 August 2019 13:13

ACMA issues compliance reminder to telcos

Telcommunications service providers have just until the start of September to provide information on their compliance with the revised Telecommunications Consumer Protections Code (TCP Code) to the telecommunications regulator regulator, ACMA.

New Zealand's competition enforcement and regulatory agency, the Commerce Commission, is undertaking public consultations on the consumer protections and proposed process that will regulate the changeover from copper to fibre on the county’s broadband network.

Published in Technology Regulation
Thursday, 15 November 2018 12:56

CA warns Government on retaining TIO independence

Telecommunications industry lobby group Communications Alliance has cautioned against Australian Government recommendations that could threaten the TIO’s independence by placing the ombudsman under the control of ACMA but welcomed the Government’s decision to “retain” the Telecommunications Industry Ombudsman.

Published in Telecoms & NBN

The Australian Government has made recommendations for further protections for telco consumers, including a strengthening of the role of the Telecommunications Ombudsman.

Published in Telecoms & NBN

Mobile service provider Lycamobile has paid a $12,600 penalty after failing to follow an ACMA direction to comply with the Telecommunications Consumer Protections Code.

Published in Telecoms & NBN

The Australian Communications Consumer Action Network says telcos do well out of the telecommunications industry, and need to step up and resolve complaints about third-party charges themselves, not send their customers off to third-party providers for resolution.

The London-based global consumer activist group, Consumers International, has called for access to fair and secure internet for all, action against scams and fraud, and better consumer protection online.

Published in Internet of Things
Friday, 15 December 2017 10:38

US brings an end to net neutrality regulations

The Federal Communications Commission in the United States has ended net neutrality rules which regulate access to the Internet and which required Internet Service Providers to treat all Web traffic equally.

Published in Technology Regulation

The consumer watchdog, the ACCC, is scrutinising proposed changes to Telstra’s NBN migration plan to assess whether they offer adequate protections for customers to maintain access to the services delivered by the national broadband network, as part of the industry and public consultation process.

Published in Technology Regulation

Data-driven innovation has allowed consumers to search for better products and deals instantaneously and allows providers to price discriminate based on minute-by-minute demand analysis – but it also creates opportunities for collusion, according to the chief of the competition watchdog, the ACCC.

Published in Data

Aussie mobile phone users are estimated to have collectively been charged as much as $20 million in the last six months for third-party charges on their phones for purchases they didn’t even realise they were being stung for, according to a new report from telecoms consumer advocacy group the Australian Communications Consumer Action Network.

Published in Mobility
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