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Displaying items by tag: Consumer protection

ACCC chair Rod Sims has hailed the introduction of Australian Competition Law and the Competition and Consumer Act 10 years ago as a game changer that allowed for the ACCC and state and territory regulators to collaborate much more easily, and heralded a new era in Australian consumer protection by introducing a single national consumer law and civil penalties.

Published in Technology Regulation

The Australian Communications and Media Authority (ACMA) has directed Telstra to comply with its billing accuracy obligations after an investigation found it had overcharged more than 10,000 customers a total of almost $2.5 million over a 12-year period.

Published in Telecoms & NBN

Australia’s competition regulator, the ACCC, is proposing to authorise a new consumer code for retailers of products such as solar generation systems, energy storage systems, electrical vehicle charging and other emerging energy products and services.

Published in Energy

The telecommunications regulator, the Australian Communications and Media Authority, says telco customers will now be better protected under new consumer protection rules it has just introduced.

Published in Telecoms & NBN
Thursday, 11 September 2014 10:30

AVG follows NTIA privacy notice lead

Security software vendor AVG Technologies has responded to a US proposal for simplifying the disclosure of information collection practices.

Published in Home Tech
Wednesday, 05 September 2012 13:44

Conroy promises to fund telecomms consumer body to 2017

Communications minister senator Stephen Conroy has commited the Gillard Government to funding the Australian Communications Consumers Action Network (ACCAN) to the tune of $2m per year until 2017.

Published in Technology Regulation
Wednesday, 11 July 2012 12:42

New code boosts telco consumer protection

The ACMA and the telco industry have reached agreement on a new code of conduct for telcos that give consumers greatly increased protection from misleading and confusing mobile plans, poor complaints handling and a host of other unsatisfactory industry practices.

Published in Technology Regulation
Thursday, 26 April 2012 14:17

"Tired" ACCC nabs TPG for misleading ads, again

The ACCC has secured financial penalties from TPG for misleading advertisements with chairman Rod Sims saying he is tired of 'fine print' qualifications in advertisements, and threatening an increasingly aggressive approach to such practices.
Published in Technology Regulation

Communications Alliance has released a draft of a new Telecommunications Consumer Protection Code saying it will deliver a host of stronger consumer protections including improved customer service, better information about products and services and improved responses to customer complaints.

Published in Technology Regulation
Tuesday, 25 October 2011 11:47

Telecoms consumer to get a new watchdog

The establishment of a committee to monitor telcos' compliance with its provision is one of raft of new consumer protection measures detailed in a Draft Telecommunications Consumer Protection Code released for public comment today.

Published in Technology Regulation

This article replaces the earlier version, which was based on incomplete information and gave an incorrect interpretation of the ACMA's initiatives to improve consumer protection and customer service in the telecoms industry.

Published in Technology Regulation

The Federal Court has ordered Optus to pay $5.26m in penalties for misleading customers in the advertising of its fixed network broadband plans, following an action brought against Optus by the ACCC.

Published in Technology Regulation

Rather than having to take Optus to court the ACCC has used the new consumer protection laws to hit Optus with 27 penalties totalling $178,200 for making false and misleading representations in its advertisements for its 'Max Cap' plans. Optus says it eleccted to pay the fines, without admitting guilt, rather than contest the matter in court.

Published in Technology Regulation
Saturday, 05 March 2011 11:49

Conroy launches review of Telecomms Ombudsman

Communications minister Stephen Conroy has launched a surprise -and speedy - review of the Telecommunications Industry Ombudsman Scheme, saying that the TIO latest statistics reveal complaints at an unacceptable level.

Published in Technology Regulation

Communications minister, senator Stephen Conroy, has released a draft ministerial determination that sets limits to where a standard telephone service must be provided under the universal service obligation.

Published in Technology Regulation
Thursday, 20 January 2011 07:51

Privacy protection in telco land is a joke

Vodafone has been seriously embarrassed by the leak of customer details, but there seems little prospect of more serious consequences for the company. That needs to change.

Published in Cornered!

The Australian Communications Consumers Action Network (ACCAN) has called for the current self-regulatory telecoms consumer protection regime to be replace with a mandatory system that would require telcos to adhere to 'high level principles'; industry body, Comms Alliance has been quick to oppose the idea.

Published in Technology Regulation
Sunday, 19 September 2010 07:06

ACCAN calls for mandatory consumer protection rules

ACCAN has called for a whole range of mandatory measures to protect telecommunications consumers to replace the present code-based co-regulatory regime, which it says has proved to be woefully inadequate at protecting consumers.

Published in Technology Regulation

The ACMA has kicked of a major enquiry into customer service in the telecoms industry with release of the enquiry's terms of reference, a consultation paper and call for "the broadest possible input on the problems telecommunications customers are experiencing with customer service and complaints-handling."

Published in Technology Regulation

Communications Alliance has set up a steering group to review the Telecommunications Consumer Protections (TCP) Code that regulates the behaviour of service providers in billing, credit management, complaint handling, customer contracts and the information contained in advertising. Significantly industry and consumer representatives will have to reach consensus if changes are to be made.

Published in Technology Regulation
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