The Commonwealth Bank has announced the launch of the first phase of Australia's Open Banking regime for sharing consumer data and says it will lead to delivery of better products and services.
Australia’s competition regulator the ACCC has raised concerns over customer loyalty schemes including poor disclosure about how consumer data is used and shared, and the selling of insights from the data to other parties without consumer knowledge.
Global research agency Kantar TNS has joined forces with experience management provider Qualtrics in a strategic alliance they say is designed to provide clients with holistic customer experience capability, delivered through integrated technology, to identify, optimise and activate customer insights.
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More of this is needed. Aussie Broadband would have more high speed customers if NBN could actually provide the service.[…]