Displaying items by tag: Consumer advocacy

Consumer advocacy group CHOICE claims Australian banks have "pocketed" $6.3 billion over the last decade by failing to pass interest rate cuts onto credit card customers.

Published in Market
Wednesday, 18 October 2017 08:13

No CHOICE but to be reminded of your telco rights

Consumer advocate CHOICE is reminding Australians that if they're suffering "ongoing telco issues", it is possible to leave a contract without penalty, but the right steps must be taken.

Published in Telecoms & NBN

It’s not just the ACCC that wants volunteers for NBN speed tests, but now consumer advocate CHOICE also wants consumers to help ensure NBN providers are delivering the speeds they promise.

Published in Fuzzy Logic

Internet service provider Internode attributes long-term investment in its brand and services as part of the reason for the company achieving the highest overall customer satisfaction scores in the Internet satisfaction survey conducted by consumer advocacy group CHOICE.

Published in Strategy

Consumer advocacy group CHOICE has warned consumers against using cardless cash when purchasing products through Gumtree.

Published in Security

Australian consumer watchdog chief Rod Sims says new technology and digital disruptions pose new challenges for the ACCC, not least of all the importance of ensuring robust consumer advocacy continues to play a part in protecting consumer interests.

Published in Telecoms & NBN
Wednesday, 21 September 2016 23:53

HP in the red with Choice over printer ink cartridges

Printer maker HP is being investigated by consumer advocacy group Choice over reports the company has breached Australian Consumer Law following reports it issued a firmware update to block consumers using cheaper third-party ink cartridges.

Published in Print Solutions
Wednesday, 02 March 2016 13:10

Forrest moves up at IQ Group

Superannuation and wealth management consultancy IQ Group has appointed Katherine Forrest as its Head of Customer Advocacy and Assurance.

Published in People Moves
Friday, 11 September 2015 12:53

Taxi industry Uber ‘fear campaign’ riles CHOICE

Consumer advocacy group CHOICE is up in arms about what it says is a “fear mongering” campaign by the NSW Taxi Council claiming that ride-sharing services, like Uber, are “no safer than hitch-hiking”.

Published in Strategy

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