Australia’s telecommunications regulator, the Australian Communications and Media Authority (ACMA), is backing reform of current regulatory safeguards in the telecommunications sector.
Resolving phone and Internet issues costs Australians over $150 million per year in lost time, according to new research from Australia's communications consumers peak body, the Australian Communications Consumer Action Network (ACCAN).
The impacts of the COVID-19 pandemic have underscored the importance of telecommunications to Australians, and that the regulatory structure governing the industry provides suitable consumer safeguards while encouraging innovation, according to industry lobby group, Communications Alliance.
The Federal Government is overhauling consumer protections to "better reflect the way that modern telecommunication services" are delivered in Australia.
Australians are being put at risk due to inadequate consumer protection frameworks around the reliability of telecommunications services, according to the telecommunications consumer interest lobby group the Australian Communications Consumer Action Network.
The Coalition Government has finally honoured a two-year-old promise, with Communications Minister Mitch Fifield announcing on Tuesday that it would carry out a Consumer Safeguards Review in the telecommunications sector.
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