Displaying items by tag: Complaints Management

Telco service provider iTalkBB has copped a formal warning from the Australian Communications and Media Authority (ACMA) over its failure to provide information to consumers which allows comparisons of the offerings from different telcos on a like-for-like basis.

Published in Telecoms & NBN

Fewer telco and Internet consumers are experiencing problems with their services, but despite the good news it seems that some customers might be reluctant, or just simply don’t bother, to exercise their right to complain.

Published in Telecoms & NBN
Thursday, 08 December 2011 10:58

Resolve Appointed to Vic Government eServices Panel

Resolve has been selected to be part of the Victorian Government's eServices Panel. The eServices Panel, established to streamline the Victorian Government's purchasing of Information Technology services, simplifies the procurement process for Victorian Government when engaging with Approved Service Providers across a specified range of IT service categories.

The University of Sydney (USYD) has chosen Resolve to design and implement their new Enterprise Complaints and Disputes Handling System to overcome consistency, productivity, and compliance issues experienced with their existing system.

Resolve has been appointed to the Western Australian (WA) Government's Information and Communications Technology (ICT) Common Use Agreement (CUA) 14008. The CUA 14008 is an agreement for all WA public authorities purchasing ICT services, and allows government buyers to procure services from suitably qualified and experienced consulting organisations.

Tuesday, 08 November 2011 02:50

Resolve Completes the Set with NT Ombudsman

Resolve has completed its set of Ombudsmen Offices with the Ombudsman for the Northern Territory (Ombudsman NT) signing Resolve to develop their new Case Management System. This latest deal marks a significant milestone for the Australian software development company, having now secured all seven State and Territory Ombudsmen, as well as the Commonwealth Ombudsman. Several industry Ombudsmen also use Resolve.

Wednesday, 14 September 2011 07:30

Resolve Educating on Ethical Standards

Queensland's Department of Education and Training (DET) is expanding its use of Resolve, rolling out the Australian owned Dynamic Case Management software solution to its Human Resources Branch (HRB) to manage Ethical Standards and Employee Conduct.

Wednesday, 03 August 2011 07:11

Resolve Comes to the Rescue at Fire and Rescue NSW

Fire and Rescue NSW (FRNSW) has chosen Australian software developer Resolve to implement its new Case Management solution managing the investigation of employee misconduct cases, as well as the drug and alcohol tests and monitoring processes.

Thursday, 07 April 2011 10:54

Chris Morison Named CEO of Resolve

Resolve today announced the appointment of Chris Morison as the company's Chief Executive Officer, effective 11 April 2011.

The Office of the Anti-Discrimination Commissioner (OADC) in Tasmania has moved to improve its service delivery by implementing Resolve to manage its complaints.

Today, Resolve announces another success in the Queensland Government sector, having won a contract with the Office of the Adult Guardian (OAG) to implement its new Client Management System. The OAG deal follows the highly effective implementation of Resolve within Victim Assist Queensland. Both agencies are part of the Department of Justice and Attorney-General, and join Resolve's growing list of Queensland Government clients.

Wednesday, 29 September 2010 07:27

Government Resolves to Restore Trust and Integrity

The newly established Office of the Australian Information Commissioner (OAIC) has selected Melbourne-based software developer Resolve to implement a business-critical case management system.

Tuesday, 21 September 2010 07:33

Office for Women Enquiries Get Resolved

The Office for Women in South Australia has signed with Melbourne-based software developer Resolve to manage its enquiries process.

Monday, 20 September 2010 06:08

Merit Protection Boards Victoria Find Resolve

Merit Protection Boards Victoria signs with Resolve to provide an appeals and grievance management solution.

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