The Australian Communications and Media Authority has ordered telcos AirTel, Just ISP, New Sprout, City Communications, 1Telecom, and PennyTel to comply with the Telecommunications Consumer Protections Code after failing to submit compulsory compliance statements in 2021 and fined Exetel for $13,320 after also failing to submit the same documents in 2019.
Mobile service provider Lycamobile has paid a $12,600 penalty after failing to follow an ACMA direction to comply with the Telecommunications Consumer Protections Code.
Telco industry lobby group, Communications Alliance, has welcomed two appointments two industry monitoring and compliance body, Communications Compliance.
Communications Compliance says Australian consumers are now more informed than ever about telecommunications offerings, with 377 telecoms services providers meeting their compliance obligations under the Telecommunications Consumer Protections Code (TCP) this year.
ACMA, the Australian Communications and Media Authority, has ‘approved updated compliance and monitoring arrangements for telecommunications providers under the Telecommunications Consumer Protections Code (TCP Code).’
Communications Compliance - the independent body established under last year's revision of the Telecommunications Consumer Protection Code to monitor telcos' compliance with the code - has become fully operational following the appointment of an advisory committee.
Communications Compliance, the body established by Communications Alliance to monitor compliance with the new Telecommunications Consumer Protection (TCP) code has named Christiane Gillespie-Jones as its executive director.
Communications Compliance - the new independent body set up by the telecoms industry to monitor service providers' compliance to the new Telecommunications Consumer Protection (TCP) code - has named Victoria Rubensohn AM as its consumer representative board member.
The establishment of a committee to monitor telcos' compliance with its provision is one of raft of new consumer protection measures detailed in a Draft Telecommunications Consumer Protection Code released for public comment today.
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