Complaints about services delivered by Australia’s biggest telcos Telstra, Optus and Vodafone continued to fall over the three months to the end of September, according to the latest Complaints in Context report from the Communications Alliance.

Published in Telecoms & NBN

Communications Alliance chief John Stanton has questioned the Federal Government's claims about having consulted widely before drafting its encryption bill, pointing out during a parliamentary hearing that he had had just a single meeting with a representative of the attorney-general's office in the run-up to the release of the public draft of the bill.

Published in Government Tech Policy

The Australian Labor Party says there is no room for complacency as far as the consumer experience on the national broadband network goes, with complaints about the network increasing by 53% in the latest report from the Telecommunications Industry Ombudsman.

Published in Telecoms & NBN

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