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Wednesday, 02 June 2021 15:02

Comms Alliance welcomes reduction in telco complaints, TIO responds, MacTel comments

Australia's Communications Alliance has welcomed the continuing trend of reduced volumes of telco-related complaints to the industry ombudsman.

Published in Telecoms & NBN

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Tuesday, 18 May 2021 00:01

Telcos respond quickly to resolve concerns about selling practices

Communications Alliance today welcomed the prompt, cooperative action taken by telecommunications providers, working with the Telecommunications Industry Ombudsman’s systemic investigation on ‘Helping telco consumers sign up to the right phone and internet products.’

Published in Telecoms & NBN

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Saturday, 15 May 2021 22:32

Comms Alliance says 'decreasing rates of telco complaints continue' in latest Q1 2021 report

It's reportedly only a "small decrease" in complaint rates, but at least complaints are down, and not up.

Published in Telecoms & NBN

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