Displaying items by tag: Communications Alliance

Complaints to the Telecommunications Industry Ombudsman (TIO) over the past 12 months have fallen across TPG Telecom’s major brands Vodafone, TPG and iiNet, as the company says it continues its focus on improving customer experience.

Telecoms industry peak body Communications Alliance has welcomed the push by the Federal Parliament’s security committee to “rein in” the sweeping new hacking powers proposed to be handed to national security agencies under the Identify and Disrupt Bill.

Telecoms industry peak body Communications Alliance has announced the 2021 finalists in the communications industry’s premier awards for excellence - the ACOMMS - which recognise exemplary achievement across 12 categories of endeavour.

Australia's Communications Alliance has welcomed the continuing trend of reduced volumes of telco-related complaints to the industry ombudsman.

Communications Alliance today welcomed the prompt, cooperative action taken by telecommunications providers, working with the Telecommunications Industry Ombudsman’s systemic investigation on ‘Helping telco consumers sign up to the right phone and internet products.’

It's reportedly only a "small decrease" in complaint rates, but at least complaints are down, and not up.

Australia’s second largest telco Optus says that in 10 years working together with global anti-phishing and online brand protection company FraudWatch they have taken down more than 3,171 phishing emails, brand abuse, fake mobile apps and fake social media sites.

ACMA has published its telco complaints-handling data for the quarter ended December 2020, with the Communications Alliance noting complaints have dropped 40% of a 2 year period

The telecommunications industry must improve its response to customers who are experiencing financial hardship, according to Financial Counselling Australia.

Australia’s telcos have urged the Federal Government to to do further work on the Sylvan Review’s recommendations for improving funding of financial counselling.

The three months between October and December 2020 showed a drop in complaints rates for Australia’s telecommunications service providers to the Telecommunications Industry Ombudsman (TIO), according to the telecoms industry peak body Communications Alliance.

Australia's Communications Alliance has "welcomed the announcement by the Telecommunications Industry Ombudsman (TIO) that complaints dropped by 11.2% in the most recent quarter."

Difficulties recognising consumers impacted by family violence, and a better understanding of what a consumer needs to feel safe, are some of the challenges facing telcos when resolving phone and Internet problems, according to a report by the Telecommunications Industry Ombudsman.

Millions of scam telephone calls have been blocked in recent trial initiatives, according to telecoms industry peak body Communications Alliance, in the lead up to the newly announced introduction of a new industry code aimed at stopping scam calls.

Consumer complaints to Australia’s telcos increased by 7.8 complaints per 10,000 Services- in Operation (SIOs) for three months of the July-September 2020 quarter, an increase over the previous quarter’s ratio of 7.4.

The lobby group representing the telecommunications industry has called on the government to accept recommendations made by the Parliamentary Joint Committee on Intelligence and Security and repeal two sections of a law which have allowed numerous state agencies to gain access to Australians' telecommunications metadata.

National electricity and gas industry distribution body Energy Networks Australia (ENA) and telecoms lobby group and peak industry body Communications Alliance have signed a Memorandum of Understanding (MoU) aimed at helping further improve collaboration and knowledge sharing between the two sectors to better respond to emergency situations. 

Complaints about phone and Internet services decreased 4% in the last financial year ending 30 June 2020, but despite the drop residential consumers and small businesses still made 127,151 complaints to the Telecommunications Industry Ombudsman over the 12-months, according to the TIO’s 2019-20 annual report.

Telecoms lobby group and peak industry body Communications Alliance has called on government to work together with the telecommunications industry to advance sector-specific critical infrastructure reforms.

Aussie Broadband managing director Phillip Britt has taken out the Australian communications industry’s most prestigious accolade, with the award of the title of Communications Ambassador 2020 at this year’s ACOMM awards.