Consumer complaints to Australia’s telcos have fallen by 12% in the three months between April and June this year – the lowest rate for the quarter since 2016.
There has been a year-on-year reduction in the ratio of telecommunications consumer complaints in the first three months of 2019, compared to the corresponding three-month period in 2018.
Industry lobby group the Communications Alliance wants changes to the telecoms code which will strengthen consumer protections for telecommunications users.
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