Displaying items by tag: Communications Alliance (CA)

Despite significant impacts on telecommunications services and infrastructure - including the impact of the COVID-19 crisis - telco customer satisfaction has remained steady over the past three quarters, according to a new survey published by Australian telecommunications industry peak body, Communications Alliance.

Wednesday, 01 April 2020 02:19

Sharp drop in consumer complaints to telcos: ACMA

Complaints about services by telecommunications consumers to telecoms providers dropped sharply in volume in the 2019 December quarter, declining by 25.9% compared to the same period in 2018.

Published in Telecoms & NBN

ACCAN, the consumer group representing telecommunications consumers, says more needs to be done to recognise the impact of unreliable telco services on consumers.

Published in Telecoms & NBN

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