Despite significant impacts on telecommunications services and infrastructure - including the impact of the COVID-19 crisis - telco customer satisfaction has remained steady over the past three quarters, according to a new survey published by Australian telecommunications industry peak body, Communications Alliance.
Complaints about services by telecommunications consumers to telecoms providers dropped sharply in volume in the 2019 December quarter, declining by 25.9% compared to the same period in 2018.
ACCAN, the consumer group representing telecommunications consumers, says more needs to be done to recognise the impact of unreliable telco services on consumers.
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