Telecoms lobby group and peak industry body Communications Alliance has welcomed the release of a set of draft propositions by the counsel assisting the Royal Commission into Natural Disaster Arrangements, and its focus on information flows between Governments and essential infrastructure owners and operators, to enhance coordinated engagement and response during national disasters.
Despite significant impacts on Australia’s telecommunications services and infrastructure by the Covid-19 pandemic, customer satisfaction improved slightly during the most recent quarter, according to a new report by telecoms lobby group Communications Alliance.
Complaints about telco services by telecommunications consumers dropped nearly 14% in the three months of the January to March quarter this year, compared to the same quarter last year, according to the latest report from telecommunications lobby group Communications Alliance.
Despite significant impacts on telecommunications services and infrastructure - including the impact of the COVID-19 crisis - telco customer satisfaction has remained steady over the past three quarters, according to a new survey published by Australian telecommunications industry peak body, Communications Alliance.
Complaints about services by telecommunications consumers to telecoms providers dropped sharply in volume in the 2019 December quarter, declining by 25.9% compared to the same period in 2018.
ACCAN, the consumer group representing telecommunications consumers, says more needs to be done to recognise the impact of unreliable telco services on consumers.
Consumer complaints to Australia’s telcos have fallen by 12% in the three months between April and June this year – the lowest rate for the quarter since 2016.
There has been a year-on-year reduction in the ratio of telecommunications consumer complaints in the first three months of 2019, compared to the corresponding three-month period in 2018.
Industry lobby group the Communications Alliance wants changes to the telecoms code which will strengthen consumer protections for telecommunications users.
Proposed new rules for telecommunications customer premises cabling products and wiring have been released for public consultation by the communications industry lobby group, Communications Alliance.
The rate of consumer complaints in Australia about telecommunications services fell further in the most recent quarter – generating the best results seen since 2015.
The Communications Alliance has published a guideline to help telecommunications providers assist customers who are affected by domestic and family violence.
Short-listed nominees for the communications industry ACOMMS awards are illustrative of the industry’s transformation from the provision of traditional fixed and mobile communications to next-generation available-anywhere, advanced services and applications, according to the Communications Alliance.
Hard on the heels of the release of a stronger protection code for telecommunications consumers, Australia’s telcos now have a guide explaining how to give their customers better information about moving to the national broadband network.
A stronger protection code for telecommunications consumers has been released in a move designed to improve customer service for telco users across Australia.
Government proposals for changes to the rules for resolving telecommunications consumer complaints have drawn strong concerns from telecoms industry bodies – including concerns over the formation of a new External Dispute Resolution body to replace the Telecommunications Industry Ombudsman.
The Telecommunications Industry Ombudsman has been quick to put the telecoms industry on notice it will take into account the new industry standards mandated by the Australian Communications and Media Authority for consumers transitioning to the NBN, when considering disputes.
The telecommunications industry is still struggling with the disruptions caused by the rollout of the NBN and the transformation of communications delivery platforms, according to one key industry group.
In the wake of the latest and damning report by the Telecommunications Industry Ombudsman (TIO) on an increasing level of complaints about telcos, a new guidance has been released designed to give consumers improved fair credit management outcomes with their telecommunications providers.
The Communications Alliance, Australia’s peak body for the telecoms industry, has published new credit guidance rules which it says underlines industry’s commitment to deliver fair credit management outcomes for all telecommunications consumers.
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