Displaying items by tag: Chatbots

Consumers in the Asia region have significantly increased their use of digital channels to engage with businesses and service providers since the outbreak of COVID-19.

Telemedicine will save the healthcare industry US$21 billion in costs by 2025, rising from US$11 billion in 2021, according to a new global study.

GUEST OPINION by Quan Pham, Founder and CEO at PI.EXCHANGE: The rapid development and increasing capabilities of a range of artificial intelligence (AI) tools is delivering some significant benefits to businesses around the world.

Whether you’re a small business, a huge enterprise or somewhere in between, Bitrix24 delivers an incredibly integrated online workspace with all the tools you need in one online suite, accessible from any device, with a virtual office, video calls, tasks and projects, a CRM, contact centre, website and online store builder, and more!

Whether you’re a small business, a huge enterprise or somewhere in between, Bitrix24 delivers an incredibly integrated online workspace with all the tools you need in one online suite, accessible from any device, with a virtual office, video calls, tasks and projects, a CRM, contact centre, website and online store builder, and more!

Progress senior vice president for APJ John Yang believes a good content management system is essential for delivering a good customer experience.

GUEST OPINION by ManageEngine product consultant Ashwin Ram: As the economy reopens, IT leaders are in the hot seat, charged with ensuring their teams and technology stacks can support recovery, growth, and an array of flexible working arrangements, writes ManageEngine product consultant Ashwin Ram.

GUEST OPINION by ManageEngine product consultant Ashwin Ram: As the economy reopens, IT leaders are in the hot seat, charged with ensuring their teams and technology stacks can support recovery, growth, and an array of flexible working arrangements, writes ManageEngine product consultant Ashwin Ram.

GUEST OPINION by Brendan Maree, Vice President Asia Pacific, 8x8:  In challenging times, an experienced, well trained contact centre team can be an invaluable asset to your organisation.

GUEST OPINION by Brendan Maree, Vice President Asia Pacific, 8x8: In challenging times, an experienced, well trained contact centre team can be an invaluable asset to your organisation.

The majority of Australian citizens are willing to share personal information with government agencies in exchange for better service, according to a global study.

The University of Sydney says it has used Microsoft cognitive services to build an AI-infused bot in “double-quick time” that responds to student enquiries about COVID-19 and provides instant answers to many of their questions.

ICT services giant NEC has teamed up with software developers in the fight against the COVID-19 virus pandemic, launching a smartphone app - iQuarantine - a mobile check-in and case management system that allows users to report their location and health status numerous times a day.

Artificial intelligence and emerging technologies like virtual personal assistants and chatbots are rapidly making headway into the workplace and predicted to replace almost 69% of a manager’s workload.

If you don't ask the right question, you probably won't get the answer you need.

Use of mobile ticketing worldwide will reach 1.9 billion users by 2013, up from 1.1.billion in 2019, according to a new study which also reveals that the total number of digital ticketing users across mobile, online and wearable channels, will reach 2.2 billion by 2023.

Artificial intelligence is on the rise around the world, according to a new global study that found the number of enterprises implementing AI grew 270% in the past four years and tripled in the past year.

nib's AWS-powered chatbot has proved its value during its first year of operation.

The emergence of Vaporworms — a new breed of fileless malware with wormlike properties that allow it to self-propagate through vulnerable systems — global Internet disruption and rogue AI chatbots are among the security threats predicted to hit the world in 2019, according to a new report.

The Lifetime Support Authority, an organisation which oversees the provision of services to people who sustain serious injuries on the roads in South Australia, has implemented a chatbot to streamline its organisational processes.