Displaying items by tag: Chat

With customer interactions changing dramatically in the age of COVID-19 with stores closing and events canceled, companies must transform to meet swelling digital demands. Salesforce AppExchange has introduced new chat and trusted review features to make it easier for customers to connect with partners.

Published in Enterprise Solutions

GUEST INTERVIEW: The livestreaming trend is taking off and the market is projected to be worth $184.3B by 2027, according to Restream, and Bigo Live aims to be an even bigger part of the trend than it is now.

Published in Guest Interviews

GUEST INTERVIEW: The livestreaming trend is taking off and the market is projected to be worth $184.3B by 2027, according to Restream, and Bigo Live aims to be an even bigger part of the trend than it is now.

Published in Entertainment

GUEST ARTICLE: Communication means everything - in relationships, in business, in business relationships. Now that we have been largely deprived of face-to-face communication at work due to the ongoing pandemic, it gets increasingly difficult to maintain the same level of efficiency and engagement that we had before.

Published in Guest Articles

GUEST ARTICLE: Communication means everything - in relationships, in business, in business relationships. Now that we have been largely deprived of face-to-face communication at work due to the ongoing pandemic, it gets increasingly difficult to maintain the same level of efficiency and engagement that we had before.

Published in Business IT

An 'intentional product decision' has meant that Google is able to index WhatsApp's invitation codes.

Published in Security
Tuesday, 04 June 2019 04:52

Pega boosts Customer Service messaging

CRM vendor Pegasystems has released new digital messaging capabilities within its Pega Customer Service application, providing interoperability with virtually any chat or messaging channel.

Published in CRM

Already available in nine other countries, the Vodafone Pass is now in Australia, giving Red plan users the ability for "endless streaming on the apps they love".

Published in Telecoms & NBN
Friday, 29 September 2017 02:39

Atlassian to take enterprise chat in its Stride

Software lifecycle application provider Atlassian is releasing its own team collaboration, messaging and online meeting app, Stride, putting group chat to work.

Published in Enterprise Solutions
Friday, 21 July 2017 12:02

Are your work chats private?

A new report from Reportlinker Insights has found that 57% of respondents to a survey believe there is no guarantee that workplace conversations on things like Slack, HipChat, Campfire, Facebook, Lync, or Skype will remain private.

Published in Business Software
Thursday, 29 June 2017 10:15

Make your own encrypted chat server

CryptoAUSTRALIA is running a workshop on 5 July to help you build your own end-to-end encrypted chat server ... while you still can.

Published in The Linux Distillery

Millions of enterprise and small business users will wake today to find a new feature in Office 365 – it is called Microsoft Teams and is all about harnessing the power of chat and collaboration.

Published in Enterprise Solutions
Thursday, 16 February 2017 01:53

Genesys to overhaul MYOB contact centre capabilities

Omnichannel customer experience and contact centre solutions company Genesys is to undertake an overhaul of accounting software provider MYOB’s contact centre capabilities.

Published in Deals

Celebrity life has never been more open than it is today. With online services such as social media giants like Twitter, Facebook, Instagram as well as You Tube and Twitch streaming services, fans have many channels open to them to explore the life of their idols. Now PADLOKT give unprecedented interactivity to your favourite stars.

Published in Entertainment

Chat is the next big digital disruption that may reduce traditional telcos' revenue even more – many non-telco companies are jostling to become your sole, universal communications connection.

Published in ShawThing
Wednesday, 13 April 2016 11:01

Zendesk Message blends bodies with bots

Zendesk Message works with Facebook's Messenger platform allowing companies to combine automated responses and human conversations.

Published in Business Software
Wednesday, 30 December 2015 13:34

Picpal claims world first ‘photo collage chat app’

Are selfies just so 2010-2015? Is 2016 onwards the era of the real-time selfie-collage with friends? Picpal thinks so!

Published in Apps
Thursday, 17 September 2015 00:02

LivePerson moves into Australian data centres

Digital engagement specialist LivePerson has moved onshore to data centres in Sydney and Melbourne.

Published in Enterprise Cloud
Friday, 17 April 2015 16:59

Zendesk's Zopim goes Premium

Zendesk has launched Zopim Premium, a version of the live chat software aimed at larger customer service teams.

Published in Cloud
Thursday, 12 February 2015 19:59

Soprano sings benefits of new Gamma release

Mobile messaging vendor Soprano Design has launched the second generation release of its enterprise-grade solution Gamma.

Published in Mobility
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