Displaying items by tag: Case Management

Pegasystems is a company that has mastered CRM, real-time integration, case management and business process management, and helps its huge customers win the fight against disruptors with transformed internal IT systems and vastly better customer services.

Published in Enterprise Solutions
Thursday, 08 December 2011 10:58

Resolve Appointed to Vic Government eServices Panel

Resolve has been selected to be part of the Victorian Government's eServices Panel. The eServices Panel, established to streamline the Victorian Government's purchasing of Information Technology services, simplifies the procurement process for Victorian Government when engaging with Approved Service Providers across a specified range of IT service categories.

Tuesday, 08 November 2011 02:50

Resolve Completes the Set with NT Ombudsman

Resolve has completed its set of Ombudsmen Offices with the Ombudsman for the Northern Territory (Ombudsman NT) signing Resolve to develop their new Case Management System. This latest deal marks a significant milestone for the Australian software development company, having now secured all seven State and Territory Ombudsmen, as well as the Commonwealth Ombudsman. Several industry Ombudsmen also use Resolve.

Wednesday, 14 September 2011 07:30

Resolve Educating on Ethical Standards

Queensland's Department of Education and Training (DET) is expanding its use of Resolve, rolling out the Australian owned Dynamic Case Management software solution to its Human Resources Branch (HRB) to manage Ethical Standards and Employee Conduct.

Wednesday, 03 August 2011 07:11

Resolve Comes to the Rescue at Fire and Rescue NSW

Fire and Rescue NSW (FRNSW) has chosen Australian software developer Resolve to implement its new Case Management solution managing the investigation of employee misconduct cases, as well as the drug and alcohol tests and monitoring processes.

The Ambulance Service of NSW is expanding its use of Resolve's Case Management System with the addition of a new solution to address the processes of the Death and Disability Unit (D & D). This expansion follows the use of Resolve within the Professional Standards and Conduct Unit (PSCU) of the Ambulance Service.

Thursday, 07 April 2011 10:54

Chris Morison Named CEO of Resolve

Resolve today announced the appointment of Chris Morison as the company's Chief Executive Officer, effective 11 April 2011.

Monday, 21 March 2011 06:22

TIO Resolves to Dial the Right Number

The Telecommunications Industry Ombudsman (TIO) is partnering with Melbourne'based software developer Resolve to implement a business'critical case management system.

The Office of the Anti-Discrimination Commissioner (OADC) in Tasmania has moved to improve its service delivery by implementing Resolve to manage its complaints.

Queensland's Department of Education and Training has followed the lead of numerous other Queensland Government departments by selecting Melbourne-based software developer Resolve to implement a case management solution within its Legal and Administrative Law Branch (LALB).

Today, Resolve announces another success in the Queensland Government sector, having won a contract with the Office of the Adult Guardian (OAG) to implement its new Client Management System. The OAG deal follows the highly effective implementation of Resolve within Victim Assist Queensland. Both agencies are part of the Department of Justice and Attorney-General, and join Resolve's growing list of Queensland Government clients.

Wednesday, 29 September 2010 07:27

Government Resolves to Restore Trust and Integrity

The newly established Office of the Australian Information Commissioner (OAIC) has selected Melbourne-based software developer Resolve to implement a business-critical case management system.

Tuesday, 21 September 2010 07:33

Office for Women Enquiries Get Resolved

The Office for Women in South Australia has signed with Melbourne-based software developer Resolve to manage its enquiries process.

Monday, 20 September 2010 06:08

Merit Protection Boards Victoria Find Resolve

Merit Protection Boards Victoria signs with Resolve to provide an appeals and grievance management solution.




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