GUEST OPINION by Brendan Maree, Vice President Asia Pacific, 8x8: In challenging times, an experienced, well trained contact centre team can be an invaluable asset to your organisation.
It is rare to find an opinion piece completely bereft of facts and built entirely on supposition, a case where the author has chosen to posit this, that and the other before ascertaining the facts on which to base his/her arguments.
Internet service provider Aussie Broadband has expanded its network, establishing a new call centre in the outer Melbourne suburb of Lynbrook, and partnering with Learn Local to help meet its staffing requirement for the centre.
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