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Displaying items by tag: Call centres

Igor Sarenac, vice president, communications worldwide for outsourced call centre operator, Convergys contends that the industry, globally is moving away from measuring - and trying to increase - customer satisfaction as a key metric of customer service performance towards trying to reduce customer effort.
Published in Strategy

Australian emergency management company, Dynamiq, has chosen IPscape's cloud contact centre technology to support the emergency operations centre for its Dynamiq Assist services that provides 24/7 emergency medical and travel assistance and global security and safety response capabilities for more than 200,000 Australian corporate travellers, expatriates and holiday makers.

Published in Cloud Computing

Salmat, which claims to be Australia's largest outsourced call centre operator, is to spend millions of dollars with Avaya to upgrade its call centres by replacing Genesys with Avaya technology.

Published in Deals

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