Displaying items by tag: Call centres

Tuesday, 30 October 2012 13:46

Zendesk Voice puts call centres in the cloud

Customer service specialist Zendesk has added to the range of services it offers to Australian clients - Zendesk Voice provides call centre capabilities as a cloud service.

Published in Cloud Services

Telstra has announced that it will slash 651 Australian call centre jobs across the eastern seaboard in the wake of a drop in voice call enquiries from customers.

Published in Enterprise Staff

The contract, won in partnership with Azzurri Communications, will see Eckoh develop and implement a hosted speech recognition solution across the Council's customer service operations

WEBINARS ONLINE & ON-DEMAND

GUEST ARTICLES

VENDOR NEWS

Guest Opinion

Guest Interviews

Guest Reviews

Guest Research

Guest Research & Case Studies

Channel News

Comments