Customer service specialist Zendesk has added to the range of services it offers to Australian clients - Zendesk Voice provides call centre capabilities as a cloud service.
Telstra has announced that it will slash 651 Australian call centre jobs across the eastern seaboard in the wake of a drop in voice call enquiries from customers.
The contract, won in partnership with Azzurri Communications, will see Eckoh develop and implement a hosted speech recognition solution across the Council's customer service operations
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