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Displaying items by tag: Call centres

Competition in the Australian market for cloud-based contact centre services is set to intensify with local player, Engage, to be acquired by US-based LivePerson, a $US157m per year company with over 8000 customers including IBM. HP and Microsoft.

Published in Cloud Services

Sydney-based IPscape, a provider of cloud-based call centre services, has set its sights on becoming a global player backed by Telstra which took a 31.3 percent stake in the company in June.

Published in Cloud Services
Tuesday, 30 October 2012 13:46

Zendesk Voice puts call centres in the cloud

Customer service specialist Zendesk has added to the range of services it offers to Australian clients - Zendesk Voice provides call centre capabilities as a cloud service.

Published in Cloud Services

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