Displaying items by tag: Call centres

The Australian Taxation Office (ATO) is the first organisation in Australia to deploy voice biometrics as a means of authenticating customers by the sound of their voice.

Published in Enterprise Solutions

NEC has been awarded a seven-year, multi-million dollar contract to provide telephony solutions and services to Victoria’s Emergency Services Telecommunications Authority (ESTA).

Published in Government Tech Policy

Australian software measures the emotions and sentiment expressed by callers.

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