Displaying items by tag: Call centres

Australians are enthusiastic supporters of digital engagement – using multiple channels to deal with suppliers.

Published in Enterprise Solutions

The Australian Taxation Office (ATO) is the first organisation in Australia to deploy voice biometrics as a means of authenticating customers by the sound of their voice.

Published in Enterprise Solutions

NEC has been awarded a seven-year, multi-million dollar contract to provide telephony solutions and services to Victoria’s Emergency Services Telecommunications Authority (ESTA).

Published in Government Tech Policy

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