Displaying items by tag: Call centres

The majority of Australians now have a preference for digital engagement with government, and for that engagement to be tailored to them, according to a new report which also found that almost nine in every 10 Australians looked for government services online in 2020 and that Australians aged 15-and-over transacted with government on average more than once a week. 

The first four months of the COVID-19 pandemic saw Australian telco call centres affected by global lockdowns leading to consumers being unable to contact their provider to report their phone or Internet complaints, according to the Telecommunications Industry Ombudsman (TIO).

GUEST OPINION by Brendan Maree, Vice President Asia Pacific, 8x8:  In challenging times, an experienced, well trained contact centre team can be an invaluable asset to your organisation.