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Displaying items by tag: Call centres
Wednesday, 29 July 2020 11:02
Telco Call centres hit hard by COVID-19, impacts phone, Internet consumers
The first four months of the COVID-19 pandemic saw Australian telco call centres affected by global lockdowns leading to consumers being unable to contact their provider to report their phone or Internet complaints, according to the Telecommunications Industry Ombudsman (TIO).
Published in
Telecoms & NBN
Thursday, 09 July 2020 17:17
Hold for the operator: Why the COVID-19 crisis has made contact centre agents more important than ever
GUEST OPINION by Brendan Maree, Vice President Asia Pacific, 8x8: In challenging times, an experienced, well trained contact centre team can be an invaluable asset to your organisation.
Published in
Sponsored Announcements
Thursday, 09 July 2020 16:43
Hold for the operator: Why the COVID-19 crisis has made contact centre agents more important than ever
GUEST OPINION by Brendan Maree, Vice President Asia Pacific, 8x8: In challenging times, an experienced, well trained contact centre team can be an invaluable asset to your organisation.
Published in
Health
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Comments
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Re: iTWire - AFP says it made three requests for assistance in breaking encryption in 2019-20
Well, fwiw, I found myself agreeing with the initial postings of both Philip A and DevMac. What the issue seems[…]
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Re: iTWire - AFP says it made three requests for assistance in breaking encryption in 2019-20
I am far from an expert, but I try to read and understand the experts' viewpoints. In relation to breaking[…]
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Re: iTWire - CSIRO maps grain paddocks from space
Brilliant stuff
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Re: iTWire - State Government says smart tech will make NSW the ‘smart state’
This sounds a bit like a case of "Big Brother" is watching you.If it goes ahead we need to ensure[…]
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Re: iTWire - Aussie Broadband cuts deal to offer fibre services through OptiComm
More of this is needed. Aussie Broadband would have more high speed customers if NBN could actually provide the service.[…]