Online comparison website iSelect has been ordered by the Federal Court to pay $8.5 million in penalties for making false or misleading representations about its electricity comparison service.
Cloud messaging and customer experience automation platform provider Pypestream has integrated with global streaming media intelligence company Conviva to jointly offer proactive digital “conversational experiences” through notifications, eliminating the need for customers to reactively call or email a call centre.
GUEST OPINION BY MaxContact: Australia’s contact centres are hard at work developing a new modus operandi that allows them to run efficiently, regardless of whether agents are at home or in the office, writes Daniel Harding, Director – Australia Operations, MaxContact
COMMENT Earlier this week, Indian Prime Minister Narendra Modi ordered everyone in the country to stay home for 21 days.
By Sreeni Raghavan, CEO, TeleApps
For years, deploying a business telephony solution involved installing phone systems in comms rooms, dedihonycated cabling and handsets on desks. Controlled by a PBX in larger firms or operating as a key system for SMBs, this infrastructure delivered all that was required to support day-to-day activity.
Vodafone Australia is slashing 100 jobs from its call centre in Hobart, the same centre for which it received a federal grant in 2013 on the promise that it would be expanded.
In a world where your call is important to us, one cloud-enabled platform claims full programmability for its contact centre smarts that can save the world with instant deployment.
Vocalcom is a cloud-based call centre software disruptor. Its founder’s motto is “Never try to adapt or change old school solutions to new challenges, but rethink and revolutionise it.”
Genesys does ‘omnichannel customer experience’ and contact centre solutions, so to find out what this actually means in 2015, we spoke to Bruce Eidsvik and Gordon Clubb.
Telstra has announced a ‘strategic relationship’ with US contact centre vendor Genesys.
Exclusive: Genesys has brought the cloud-based Genesys Customer Experience Platform to Australia and New Zealand, allowing the company and its partners to address the needs of mid-market organisations.
Vodafone has opened its new operations and call centre in central Hobart.
Vodafone will more than double the number of jobs at its Hobart call centre by relocating 750 jobs from Mumbai.
Customer service specialist Zendesk has added to the range of services it offers to Australian clients - Zendesk Voice provides call centre capabilities as a cloud service.
I just received a phone call from a Windows support scammer, showing the scam is still very much alive, and showing just how careful you need to be to avoid evil scammers.
Thirty-One Gifts Uses Cyara to Automate Load Testing of New, SIP-Based Contact Center Routing Platform; Testing Uncovers 50 Percent Port Capacity Constraint; Ensures Successful Platform Upgrade; Agents Answer.
Cyara Outbound Testingâ„¢ Honored for Exceptional Innovation, Proving Company's Ongoing Commitment to Improving the Customer Experience
Companies Can Now Monitor and Respond to Support Requests on the Widest Variety of Mobile Devices
Hunter Street, B & G Medical Centre based in Sydney and MedicAus based in the Philippines deploy international VoIP links...
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