Displaying items by tag: Call centre

Online comparison website iSelect has been ordered by the Federal Court to pay $8.5 million in penalties for making false or misleading representations about its electricity comparison service.

Published in Energy

Cloud messaging and customer experience automation platform provider Pypestream has integrated with global streaming media intelligence company Conviva to jointly offer proactive digital “conversational experiences” through notifications, eliminating the need for customers to reactively call or email a call centre.

Published in Market

GUEST OPINION BY MaxContact: Australia’s contact centres are hard at work developing a new modus operandi that allows them to run efficiently, regardless of whether agents are at home or in the office, writes Daniel Harding, Director – Australia Operations, MaxContact

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