Displaying items by tag: Call centre software

Tuesday, 10 March 2015 05:00

Genesys goes cloud to tap mid-market

Exclusive: Genesys has brought the cloud-based Genesys Customer Experience Platform to Australia and New Zealand, allowing the company and its partners to address the needs of mid-market organisations.

Published in Cloud

Contact centre and unified communications vendor Interactive Intelligence plans to bring its PureCloud service to Australia in January 2015.

Published in Cloud
Tuesday, 30 October 2012 13:46

Zendesk Voice puts call centres in the cloud

Customer service specialist Zendesk has added to the range of services it offers to Australian clients - Zendesk Voice provides call centre capabilities as a cloud service.

Published in Cloud Services

Zeacom's New Unified Communications Solution, ZCC 5.1, Available in Australia

Thursday, 25 March 2010 12:49

100 seat call centre operational in two hours

A 100 seat direct response TV call centre, was operational in new premises yesterday just two hours after power was inadvertently cut-off at the previous office




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