Australian software measures the emotions and sentiment expressed by callers.
Exclusive: Genesys has brought the cloud-based Genesys Customer Experience Platform to Australia and New Zealand, allowing the company and its partners to address the needs of mid-market organisations.
Contact centre and unified communications vendor Interactive Intelligence plans to bring its PureCloud service to Australia in January 2015.
Customer service specialist Zendesk has added to the range of services it offers to Australian clients - Zendesk Voice provides call centre capabilities as a cloud service.
Zeacom's New Unified Communications Solution, ZCC 5.1, Available in Australia
A 100 seat direct response TV call centre, was operational in new premises yesterday just two hours after power was inadvertently cut-off at the previous office
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