Professional services firm Deloitte is acquiring Soda Strategic in order to strengthen the firm's Salesforce capability.
Brands and customers aren't on the same page as far as customer experience is concerned, according to a new report.
Organisations need to move to the cloud to take advantage of rapid technological change and to keep up with the speed of business changes. Oracle executive vice-president of applications and product development, Steve Miranda, said at Oracle OpenWorld Asia.
Releasing its new AI Maturity Index showing how AI is "already transforming customer experience in Australia" at its Refresh: CX event, Freshworks focused on "embracing the future of customer experience".
Civica has announced its latest partnership with BaptistCare (NSW and ACT) to supply its Cx Housing Management solution in a first for the A/NZ region, in a five-year deal.
West, a leading US provider of CX and UCS, surveyed more than 500 consumers to understand how they define high-quality CX, gauge how communication preferences shift across self-service and proactive interactions and identify which industries are leading and lagging in CX delivery.
nib health fund has added a personal touch to welcoming new health fund members – a video welcome from brand ambassador Paul “The Chief” Harragon.
The world’s largest CX (customer experience) company has come to Australia with the mantra ‘Retain. Grow. Repeat. For a lifetime.”
An agreement between Buzzient and Interactive Intelligence has led to the integration of social media analysis tools with the latter's telephony and contact centre software.
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