Brands and customers aren't on the same page as far as customer experience is concerned, according to a new report.
Organisations need to move to the cloud to take advantage of rapid technological change and to keep up with the speed of business changes. Oracle executive vice-president of applications and product development, Steve Miranda, said at Oracle OpenWorld Asia.
Releasing its new AI Maturity Index showing how AI is "already transforming customer experience in Australia" at its Refresh: CX event, Freshworks focused on "embracing the future of customer experience".
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