Displaying items by tag: CX

Tuesday, 27 April 2021 00:01

Deloitte acquires Soda Strategic

Professional services firm Deloitte is acquiring Soda Strategic in order to strengthen the firm's Salesforce capability.

Published in Deals

Brands and customers aren't on the same page as far as customer experience is concerned, according to a new report.

Published in Business Software

Organisations need to move to the cloud to take advantage of rapid technological change and to keep up with the speed of business changes. Oracle executive vice-president of applications and product development, Steve Miranda, said at Oracle OpenWorld Asia.

Published in Cloud

Releasing its new AI Maturity Index showing how AI is "already transforming customer experience in Australia" at its Refresh: CX event, Freshworks focused on "embracing the future of customer experience".

Published in Business Software

Civica has announced its latest partnership with BaptistCare (NSW and ACT) to supply its Cx Housing Management solution in a first for the A/NZ region, in a five-year deal.

Published in Development
Thursday, 12 January 2017 13:25

CX needs redefining – GCX and BCX

West, a leading US provider of CX and UCS, surveyed more than 500 consumers to understand how they define high-quality CX, gauge how communication preferences shift across self-service and proactive interactions and identify which industries are leading and lagging in CX delivery.

Published in CRM
Thursday, 15 December 2016 20:01

nib welcomes new customers – personally

nib health fund has added a personal touch to welcoming new health fund members – a video welcome from brand ambassador Paul “The Chief” Harragon.

Published in Strategy
Thursday, 18 February 2016 17:00

CX is all about – success, money, good times

The world’s largest CX (customer experience) company has come to Australia with the mantra ‘Retain. Grow. Repeat. For a lifetime.”

Published in Business Intelligence

An agreement between Buzzient and Interactive Intelligence has led to the integration of social media analysis tools with the latter's telephony and contact centre software.

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