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Displaying items by tag: CRM

Dell is set to shake-up the SME end of the IP-PBX market by offering a bundle of the Fonality IP-PBX software running on Dell hardware. Given Dell's entrenched position in the PC supply chain, the offering is being tipped to create a significant challenge to the leading incumbents.
Published in Strategy
Since early this decade, Microsoft has been promoting their software framework, the .NET platform and its associated libraries. Now up to incarnation v3.5, Windows developers worldwide have rejoiced at the framework source code finally being made available. Yet, does this reflect any trend towards open source by the Redmond giant? How generous is the license and what does it mean?
Published in The Linux Distillery
Capgemini, which announced in September that it would offer Google's hosted office productivity applications to enterprises, has made its first deployment, in one of its own call centres, and is claiming considerable efficiency gains.

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