Displaying items by tag: CRM

Vocus today announced it has migrated its contact centre platform to Amazon Connect, a scalable cloud contact centre on AWS. This allows it to deliver a more personalised digital experience for customers. The move took less than eight weeks and supports more than 5,000 customers 24x7.

Move over Netflix; Salesforce is the latest streaming service on the block except the focus is engaging business stories, live events, thought leadership, and expert advice. Salesforce+ is the streaming service to inspire and motivate everyone.

Business software provider Zoho launches Canvas for Zoho CRM, a design studio for CRM personalisation, which enables businesses to create their own CRM interfaces that are suited to each employee without IT or developer involvement.

As the available channels for advertising increase, so too does the complexity of managing advertising inventory and campaign results. Salesforce has announced Advertising Sales Management for Media Cloud to aid publishers in managing cross-channel advertising sales, automating advertising, improving campaign performance, and driving revenue.

With customer interactions changing dramatically in the age of COVID-19 with stores closing and events canceled, companies must transform to meet swelling digital demands. Salesforce AppExchange has introduced new chat and trusted review features to make it easier for customers to connect with partners.

Salesforce.org has announced its new Marketing Cloud for Nonprofits to equip organisations of all sizes with the tools needed to build new personalised engagement with prospective supporters and deepen existing relationships.

SaaS provider Zoho has updated its Bigin pipeline-centric CRM for small businesses.

GUEST ARTICLE: One of the world’s most popular CRM systems, Bitrix24 is about to become even bigger, better, and faster. How exactly? Let’s find out.

COMPANY NEWS: One of the world’s most popular CRM systems, Bitrix24 is about to become even bigger, better, and faster. How exactly? Let’s find out.

GUEST ARTICLE: Think you know everything about CRM? Think twice. Everyone has heard about it and some even use CRM software for their sales, but there is so much more to CRM than meets the eye.

Think you know everything about CRM? Think twice. Everyone has heard about it and some even use CRM software for their sales, but there is so much more to CRM than meets the eye.

Professional services firm Deloitte is acquiring Soda Strategic in order to strengthen the firm's Salesforce capability.

INTERVIEW: Bitrix24 is an impressive all-in-one business workspace that delivers 35+ intergrated tools, challenging just about every major online player with an offering that does just about everything, and keeps on growing.

INTERVIEW: Bitrix24 is an impressive all-in-one business workspace that delivers 35+ intergrated tools, challenging just about every major online player with an offering that does just about everything, and keeps on growing.

IFS has launched its new IFS Cloud platform, bringing together all of the IFS industry capabilities and functionality depth together on a single API-based platform, promising next-gen "embedded digital innovation."

Whether you’re a small business, a huge enterprise or somewhere in between, Bitrix24 delivers an incredibly integrated online workspace with all the tools you need in one online suite, accessible from any device, with a virtual office, video calls, tasks and projects, a CRM, contact centre, website and online store builder, and more!

Whether you’re a small business, a huge enterprise or somewhere in between, Bitrix24 delivers an incredibly integrated online workspace with all the tools you need in one online suite, accessible from any device, with a virtual office, video calls, tasks and projects, a CRM, contact centre, website and online store builder, and more!

Marketing software developer Tollring has extended the APIs for its iCall Suite call analytics and call recording products to allow integration with CRM and BI systems.

The global artificial intelligence market, including software, hardware and services, will generate revenues of of US$156.5 billion (A$217 billion) in 2020, a rise of 12.3% year-on-year, the technology analyst firm IDC has forecast based on its Worldwide Semiannual Artificial Intelligence Tracker.

CRM operator Salesforce and cloud data platform provider Snowflake are supporting their mutual customers with new native integrations.