Displaying items by tag: CRM

In early 2021, the US owner of the famed Yellow Pages business, Thryv, purchased Australia's publisher of our Yellow Pages, Sensis, with both companies having gone digital long ago, with Thryv's impressive platform breathing new life into the SMB sector that will soon be enhanced even further with ThryvPay.

In early 2021, the US owner of the famed Yellow Pages business, Thryv, purchased Australia's publisher of our Yellow Pages, Sensis, with both companies having gone digital long ago, with Thryv's impressive platform breathing new life into the SMB sector that will soon be enhanced even further with ThryvPay.

CRM specialist SugarCRM has relaunched the SugarOutfitters software marketplace after acquiring the platform from Fanatical Labs.

Business software provider MYOB has acquired business operations software specialist Tall Emu and document management software developer Nimbus Portal Solutions.

GUEST RESEARCH: In the 2022 Customer Experience Automation Impact Study, ActiveCampaign, the leader in customer experience automation (CXA), found that businesses using CXA expect to double their revenue in 2022 (growing by 100% over the next year), compared to the typical 3.5% growth seen from those using legacy email marketing, marketing automation and CRM tools.

The University of Waikato will be using the Tribal Student Marketing and Recruitment system for the next three years.

GUEST OPINION: After a year marred by disruption and uncertainty, Australian businesses in 2022 are now turning their attention to what the next 12 months has in store.

CentrePal was the first native contact centre solution for Microsoft Teams and is continuing to show its leadership in the field with its new next-level out-of-the-box integration with Microsoft Dynamics 365 that is already aiding CentrePal clients to reach new heights of customer service and efficiency.

GUEST OPINION: As the world spins towards 2022, it is clear that the new year will see our reliance on cloud technologies becoming more vital than ever before.

SugarCRM keeps all of its Australian customers' CRM and marketing automation data onshore.

Vocus today announced it has migrated its contact centre platform to Amazon Connect, a scalable cloud contact centre on AWS. This allows it to deliver a more personalised digital experience for customers. The move took less than eight weeks and supports more than 5,000 customers 24x7.

Move over Netflix; Salesforce is the latest streaming service on the block except the focus is engaging business stories, live events, thought leadership, and expert advice. Salesforce+ is the streaming service to inspire and motivate everyone.

Business software provider Zoho launches Canvas for Zoho CRM, a design studio for CRM personalisation, which enables businesses to create their own CRM interfaces that are suited to each employee without IT or developer involvement.

As the available channels for advertising increase, so too does the complexity of managing advertising inventory and campaign results. Salesforce has announced Advertising Sales Management for Media Cloud to aid publishers in managing cross-channel advertising sales, automating advertising, improving campaign performance, and driving revenue.

With customer interactions changing dramatically in the age of COVID-19 with stores closing and events canceled, companies must transform to meet swelling digital demands. Salesforce AppExchange has introduced new chat and trusted review features to make it easier for customers to connect with partners.

Salesforce.org has announced its new Marketing Cloud for Nonprofits to equip organisations of all sizes with the tools needed to build new personalised engagement with prospective supporters and deepen existing relationships.

SaaS provider Zoho has updated its Bigin pipeline-centric CRM for small businesses.

GUEST ARTICLE: One of the world’s most popular CRM systems, Bitrix24 is about to become even bigger, better, and faster. How exactly? Let’s find out.

COMPANY NEWS: One of the world’s most popular CRM systems, Bitrix24 is about to become even bigger, better, and faster. How exactly? Let’s find out.

GUEST ARTICLE: Think you know everything about CRM? Think twice. Everyone has heard about it and some even use CRM software for their sales, but there is so much more to CRM than meets the eye.