Displaying items by tag: CRM Integration

Wednesday, 19 January 2022 11:33

Seven trends on your radar in 2022

GUEST OPINION: After a year marred by disruption and uncertainty, Australian businesses in 2022 are now turning their attention to what the next 12 months has in store.

Published in Guest Opinion
Sunday, 28 September 2014 20:26

When is your CRM platform not a CRM?

When is your Customer Relationship Management (CRM) platform not a CRM? When you try to use it for customer reference management as well as relationships.

Published in The Wired CIO

Aged-care services provider KinCare has implemented a flexible scheduling solution from ClickSoftware which will enable thousands of its mobile home care workers across Australia to provide optimised appointment schedules for their clients.

Published in Cloud

Fonality, Australia's fastest growing business communications company, today launched a Unified Communications platform as part of the Fonality Connect cloud-communications solution. Now, SMBs can leverage enterprise-grade Unified Communications (UC) features previously reserved for the largest of companies with simplicity and affordably through the cloud.

Queplix Application Software Bladesâ„¢ are smart and application aware - capable of mapping on-premise applications to those deployed in your cloud architecture. Queplix does this easily and quickly because core to the Queplixâ„¢ Virtual Data Managerâ„¢ is a virtual object metadata directory - not middleware.

This report considers carefully the differing requirements for cloud integration and on-premise integration. Cloud architectures can vary substantially and bring very different application and data integration challenges. Public clouds, private clouds, hybrid clouds and on-premise systems must all be considered as different environments, each unique, in consideration of potential integrations. The situation becomes much more complex when these environments must be bridged and can bring in issues involving security policy that must be addressed early in any project cycle. Download the report for free at https://bit.ly/9Y0lSj

Fonality, a leading provider of cloud-based business phone solutions, has announced the latest version of its platform, 2010.2. The 2010.2 cloud software update will include a new version of HUD, the award winning Unified Communications application that connects the phone, desktop and organisation with a single easy-to-use interface, as well as new call centre and enterprise redundancy features.

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