Complaints about phone and Internet services decreased 4% in the last financial year ending 30 June 2020, but despite the drop residential consumers and small businesses still made 127,151 complaints to the Telecommunications Industry Ombudsman over the 12-months, according to the TIO’s 2019-20 annual report.
NBN Co says it has achieved or exceeded its National Broadband Network construction targets for 25 consecutive months by more than 230,000 premises, making 11.73 million premises ready to connect by 30 June this year.
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