Displaying items by tag: COVID 19 crisis

The first four months of the COVID-19 pandemic saw Australian telco call centres affected by global lockdowns leading to consumers being unable to contact their provider to report their phone or Internet complaints, according to the Telecommunications Industry Ombudsman (TIO).

Published in Telecoms & NBN
Wednesday, 15 July 2020 15:05

How Hackers Can Abuse Contact Tracing Apps

By ProPrivacy

VENDOR PROMOTION Contact tracing apps could do a lot of good, but not if hackers get in the way. Here’s a quick list of three ways cybercriminals can abuse these apps.

Published in Guest Opinion
Wednesday, 15 July 2020 13:56

How Hackers Can Abuse Contact Tracing Apps

VENDOR PROMOTION Contact tracing apps could do a lot of good, but not if hackers get in the way. Here’s a quick list of three ways cybercriminals can abuse these apps.

Published in Security

Global instant messaging users are forecast to reach reach 4.3 billion in 2020, rising from 3.9 billion in 2019, according to a new research report.

Published in Market

The COVID-19 pandemic is causing severe disruption to Australian small businesses, with many businesses “doing it tough”, according to Rod Sims, the Chair of the competition regulator the Australian Competition and Consumer Commission (ACCC).

Published in Health

GUEST OPINION BY Todd Gorsuch, CEO, Customer Science: Heightened customer demand and a need for staff to work from home are causing big headaches for contact centres around the country.

Published in Health

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