Displaying items by tag: COVID 19 crisis

The first four months of the COVID-19 pandemic saw Australian telco call centres affected by global lockdowns leading to consumers being unable to contact their provider to report their phone or Internet complaints, according to the Telecommunications Industry Ombudsman (TIO).

By ProPrivacy

VENDOR PROMOTION Contact tracing apps could do a lot of good, but not if hackers get in the way. Here’s a quick list of three ways cybercriminals can abuse these apps.

VENDOR PROMOTION Contact tracing apps could do a lot of good, but not if hackers get in the way. Here’s a quick list of three ways cybercriminals can abuse these apps.

GUEST OPINION by Brendan Maree, Vice President Asia Pacific, 8x8:  In challenging times, an experienced, well trained contact centre team can be an invaluable asset to your organisation.

GUEST OPINION by Brendan Maree, Vice President Asia Pacific, 8x8: In challenging times, an experienced, well trained contact centre team can be an invaluable asset to your organisation.

Global instant messaging users are forecast to reach reach 4.3 billion in 2020, rising from 3.9 billion in 2019, according to a new research report.

The COVID-19 pandemic is causing severe disruption to Australian small businesses, with many businesses “doing it tough”, according to Rod Sims, the Chair of the competition regulator the Australian Competition and Consumer Commission (ACCC).

GUEST OPINION BY Todd Gorsuch, CEO, Customer Science: Heightened customer demand and a need for staff to work from home are causing big headaches for contact centres around the country.