Despite the doubt some of my journalistic colleagues expressed over the
chance that Apple might decide to preview the next version of OS X,
dubbed “Snow Leopard”, at the WWDC, it has happened! OS X 10.5 Leopard
owners can rest easy, however: it won’t arrive for at least one year.
Hey, don’t call it a “call centre”, like Cylons they’ve evolved, into
“contact centres”. But instead of being evil like Cylons, with the
right software infrastructure a contact centre can actually be quite
“NICE”, not only for customers, but for your business too.
Watch out VMware and Citrix: Microsoft’s wants its value-added
virtualisation strategy to turn victorious one of these days, and has
not only bought up Kidaro to boost its Optimised Desktop pack but
continues investing big money, saying its seeing big success.