A total of 56 people in the US and India, and five call centres in India, have been charged by the US Department of Justice of defrauding Americans of millions of dollars through phone scams.
Unlike traditional labour outsourcing, BPO is all about contracting the operations and responsibilities of a specific business process to a third-party service.
India-based global IT services provider HCL Technologies has teamed up with global call centre and business process outsourcer, Stellar Asia Pacific to jointly offer business services and outsourcing services in Australia.
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