Australia’s telecommunications regulator, the Australian Communications and Media Authority (ACMA), has taken action to enhance NBN consumer experience rules to protect Australians during the final phase of the National Broadband Network migration.
The Australian Communications and Media Authority (ACMA) has blasted Telstra, Optus, TPG and Dodo for letting down their customers, finding all of the telcos in breach of consumer protection rules after more than 1,500 of their customers were left without services while trying to migrate to the National Broadband Network (NBN).
National Broadband Network operator NBN Co has launched a community education campaign focusing on the threat of scams and warning that scammers are increasing their focus to “deceive Australians”, with new and variations of common NBN themed scams emerging in recent months.
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