Telecommunications consumer interest lobby group ACCAN says the overall fall in complaints to the Telecommunications Industry Ombudsman over the last six months indicates that consumers are broadly benefitting from action taken by the telco industry regulator – but lamented the fact that “tens of thousands of consumers have experienced unreliable telco services”.
Telecommunications customer service representatives are being encouraged to concentrate on selling over service, with the result that consumers are confronted by questionable sales tactics.
Telecommunications consumer interest lobby group ACCAN says rural and remote telecoms consumers will be better protected if recommendations put forward by the 2018 Regional Telecommunications Review are adopted by the Australian Government. But it has harsh criticism of regional consumers being promised telecoms services that could not be delivered.
Excellent reporting and journalistic integrity as usual Sam, thank you.The way this article was written is precisely what is needed[…]
Iphone pricing last year was idiotic i was interested but they priced themselves out of the market and held onto[…]
No kidding. All copper and wireless uses fibre. It is no brainer to remove that junk from the equation.
Where is The Australian government in this? It should be busting a gut to bring an Australian citizen home.
Marketing con. A single 5G tower is 4G. 5G is wireless fibre to the curb. We should hope not this[…]