The Communication Alliance (CommsAlliance) announced that Australia’s telecommunications providers have agreed to extend the operating principles put in place by the industry to help keep people connected throughout COVID-19 and assist with financial hardship resulting from the pandemic.
Telecommunications consumer interest lobby group ACCAN says the overall fall in complaints to the Telecommunications Industry Ombudsman over the last six months indicates that consumers are broadly benefitting from action taken by the telco industry regulator – but lamented the fact that “tens of thousands of consumers have experienced unreliable telco services”.
Telecommunications customer service representatives are being encouraged to concentrate on selling over service, with the result that consumers are confronted by questionable sales tactics.
Telecommunications consumer interest lobby group ACCAN says rural and remote telecoms consumers will be better protected if recommendations put forward by the 2018 Regional Telecommunications Review are adopted by the Australian Government. But it has harsh criticism of regional consumers being promised telecoms services that could not be delivered.
The Australian Labor Party says there is no room for complacency as far as the consumer experience on the national broadband network goes, with complaints about the network increasing by 53% in the latest report from the Telecommunications Industry Ombudsman.
The Communications Alliance has noted that ACCAN’s release of a customer survey from February and March of this year lists positives and negatives.
If you want to gauge Australians' confidence in connectedness, then ACCAN's confidence conference will explore the issues with lively debates, the latest research and more, so get yourself connected!
A coalition fighting to improve communications services in regional Australia says it is disappointed that the Coalition Government failed to commit in the Federal Budget to funding future rounds of the Mobile Black Spot Program.
The Australian Communications Consumer Action Network says the massive rise of 41% in complaints to the Telecommunications Industry Ombudsman indicates there are systemic issues with customer service in the industry, and a genuine need to update consumer protections.
The Australian Communications Consumer Action Network and the Disability Discrimination Commissioner, Alastair McEwin, have jointly called on the federal government to increase access services for people of all abilities across free-to-air television.
As part of the National Year of Digital Inclusion, the ACCANect Conference will "focus on how to empower consumers to get and stay connected to the phone and broadband services they need".
Following Macquarie Telecom’s move to publish its Net Promoter Score (NPS), ACCAN welcomes it and urges telcos to follow
There is a notable lack of available data on the affordability of communications services in Australia and the problem needs fixing urgently, according to the chief of the consumer watchdog, the ACCC.
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