Australia’s telecommunications regulator, the Australian Communications and Media Authority (ACMA) says a study it commissioned shows telco in-store sales staff may not be adequately checking that customers have the capacity to pay for the services they are purchasing.
ACCAN chief executive Teresa Corbin has cast doubt on the fairness to consumers of proposed changes to the national broadband network Special Access Undertaking, the SAU.
The Australian Communications Consumer Action Network (ACCAN) says not enough has been done to get rid of mobile phone blackspots in rural and regional areas of the country and it wants the government to allocate more funding to help alleviate the problems.
The newly-formed coalition fighting to improve communications services in regional Australia is hopeful voice and broadband access for Australians living and working in rural and remote areas will be improved as a result of a review of the telecoms Universal Service Obligations.
The peak industry body looking after the interests of telecoms consumers, the Australian Communications Consumer Action Network (ACCAN), has welcomed the Productivity Commission’s report on the telecommunications Universal Service Obligations but says Customer Service Guarantees provided under the USO are outdated and in need of updating.
Consumers struggling to get a broadband connection while they wait for the NBN to be available in their area can now turn to the Australian Communications Consumer Action Network (ACCAN) for help.
As part of the National Year of Digital Inclusion, the ACCANect Conference will "focus on how to empower consumers to get and stay connected to the phone and broadband services they need".
The Australian Communications Consumer Action Network (ACCAN) has joined the election fray to bring attention to communications affordability, future consumer protections, broadband performance monitoring, accessible ICT procurement and accessible programming on TV as priority issues it wants the political parties to focus on.
Communications regulator the Australian Communications and Media Authority (ACMA) says telcos are continuing to deal with consumers experiencing financial hardship in a way that remains largely compliant with their obligations under the Telecommunications Consumer Protections (TCP) Code.
The Australian Communications Consumer Action Network (ACCAN) has launched a guide to the nbn’s Sky Muster Internet services which it says will be useful for regional and remote consumers who have previously faced difficulties created by the lack of adequate services and exorbitant costs.
The Australian Communications Consumer Action Network has warned consumers they may be losing a big chunk of their mobile data to what it warns is a megabyte rounding “rip off”.
Telephone services fault repair and reliability, experiences with fixed line connections and the mismatch between consumer broadband expectations and actual experience are all being given an airing at a Meet the People Forum for telecommunications consumers in Parliament House Canberra today.
Broadband services are letting down consumers with slow speeds and poor performance levels and the problem is compounded by a lack of reliable information on broadband quality and consumer expectations when choosing a plan.
Following Macquarie Telecom’s move to publish its Net Promoter Score (NPS), ACCAN welcomes it and urges telcos to follow
Just a day after hiking up international mobile roaming charges by a whopping 50% and tripling excess data charges, Telstra is at it again, this time hitting consumers with the introduction of a 50 cent charge for calling directory assistance from landlines.
The Australian Communications Consumer Action Network (ACCAN) has welcomed the Regional Telecommunications Review Report released by the federal government, in particular the recommended changes to the current consumer safeguards, which the report notes are “increasingly irrelevant.”
The Australian Communications Consumer Action Network (ACCAN) has set better communications services for poorly served areas as one of its key policy priorities for the next 12 months.
ACCAN, the Australian Communications Consumer Action Network, is calling on telcos to ditch alerts up to 48 hours and introduce real-time alerts as Telstra has done.
ACCAN, the Australian Communications Consumer Action Network has welcomed the appointment of Senator Mitch Fifield as Comms Minister and looks forward to working with him.
The affordability of telecommunications services and access to those services for consumers is under the spotlight at the Australian Communications Consumer Action Network (ACCAN) conference which got underway in Sydney today.
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