Australia's peak body for consumer representation in communications, the Australian Communications Consumer Action Network (ACCAN), says telcos must play their part if consumers are to benefit from changes to NBN Co’s wholesale pricing and data capacity.

Missed NBN appointments are costing Australians over $15 million per year in lost time, according to a report from the Australian Communications Consumer Action Network (ACCAN), which says that “this is simply not good enough,” and “unfair for every day Australians”.

The Australian Communications Consumer Action Network has welcomed the Federal Government’s appointment of a service provider for the National Relay Service which delivers accessible telecommunications for the deaf or speech impaired.