Displaying items by tag: Artificial Intelligence

NICE launches CXone Expert, “the industry’s first digitally fluent self-service solution combining data, AI, and knowledge management, and turns bots into smart digital agents.” The newest solution integrates “seamless experience and gives agents to see the customer’s journey” and creates “meaningful conversation.”

Published in Business IT

The Australian Information Industry Association (AIIA) is calling on the Federal Government to allocate $250 million in the May budget to ensure Australia becomes a global leader in AI (artificial intelligence) research and commercialisation and doesn’t fall behind its international peers.

Published in Business IT

The Free Software Foundation has doubled down on its support for its founder, Richard Stallman, issuing a statement on Monday backing his reinstatement to the board.

Published in Open Source

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