RMIT’s Centre for Industrial AI Research and Innovation will work with AI researchers and industry partners to help them develop innovations in digital technology to meet their business needs.
Since the start of the COVID-19 pandemic, the world has seen increased adoption of video calls whether for personal or business use. Thus, it also unravelled challenges and opportunities, according to a new study by conversational service automation company Uniphore.
Government-owned geospatial data company Geoscape Australia has partnered with Israeli artificial intelligence start-up GeoX to use machine vision and deep learning technology to enhance its 3D digital maps of Australia.
Analytics Plus, a software product of IT management company ManageEngine, can now decode data fast to provide companies trend insights and to help them with strategic decisions.
GUEST OPINION by Peter O’Connor, Vice President – Sales, Asia Pacific, Snowflake: As the amount of digital data in the world continues to grow exponentially, extracting meaning from it is becoming an increasingly challenging task.
IBM has announced a new five-year deal with SpinTel, an independent Australian telecommunications and internet service provider. The deal will use IBM’s hybrid cloud and Watson AI to improve customer experience, including reducing waiting times.
Nearly twice as many companies had begun adopting artificial intelligence in 2020 compared to 2019, a sponsored study by Dataiku found out. The study also found that almost half of organisations investing in AI have implemented enterprise platforms to consolidate their resources.
Guest Opinion: A recent study found that in the early days of the COVID-19 pandemic, about 49 per cent of CIOs said that their budgets had declined. The same study said that at this point, about 56 per cent of CIOs said that their budgets had returned to pre-COVID levels and the number one driver of that was the universal need for digital transformation (1), something that 77.3 per cent of CIOs said was a major priority moving forward. (2)
AI for Business Summit
3-5 August 2021
Sydney | Australia
Examining best practice to scale and operationalise AI
The AI for Business Summit returns in 2021 designed explicitly for businesses already using AI who are ready to prepare for what's coming next.
Are you ready for the next evolution of AI, Machine Learning, and automation?
Financial services provider Suncorp is using Genesys Contact Centre to deliver personalised experiences to its ANZ customers.
IBM announced a raft of advances in artificial intelligence, hybrid cloud and quantum computing during its online Think 2021 conference this week. These innovations highlight IBM’s role in helping its clients and partners accelerate their digital transformation, return to work smarter, and build strategic ecosystems to drive better business outcomes.
Machine learning operations, a new practice in the space enterprise, is on the rise, according to Micro Focus. This practice is helping “develop, deploy, and monitor” data models, and it is predicted that the market for this solution will grow to US$4 billion in 2025, making it an important priority for IT businesses.
Guest Opinion: As organisations continue to work digitally, data (both structured and unstructured) continues to explode. On the one hand, this is delivering huge benefits to organisations, empowering decision-makers to move faster and make more accurate decisions. On the other hand, document issues account for more than 20 per cent of daily productivity loss. (1) The lesson is that more efficient document management can deliver significant productivity gains to organisations.
However, there are barriers to efficient document management, which means that existing content management solutions may no longer be up to the task. For example, now that people are working on different platforms and from remote locations, data sources are widely dispersed. Rather than being contained in neat databases and file shares, information is buried in siloed applications like email, chat logs, network drives, or customer relationship management (CRM) solutions.
Employees can also struggle to accurately organise and classify data in a traditional hierarchy of folders and subfolders. This means documents are often saved in the wrong location, or different versions are saved in different places, and workers can’t find what they need when they need it. In fact, 83 per cent of productivity losses due to manual document management are because employees are recreating documents that they can’t find in the company network. (2)
These information management challenges are leading to the emergence of six key trends that will define 2021:
1. Federated search will become table stakes
Research suggests that more than 60 per cent of information workers need to access at least four systems to do their jobs. (3) Finding information across these systems with individual search functionality takes time and the results can be inconsistent. Federated search lets employees find documents no matter which systems they reside in with a single search query, saving a significant amount of time and effort, and ensuring no relevant documents are missed.
2. Artificial intelligence will help classify data
Artificial intelligence (AI) solutions can help comb through large amounts of data and pull out metadata (information about the data) to help classify it. This makes it easier to search for data based on key parameters and dramatically reduces the risk of documents becoming lost because they were misfiled. The AI solution can ensure those documents are always findable.
3. Information will become well and truly available anywhere, anytime
When the world transitioned to remote working in the face of COVID-19, the need to be able to access company data from anywhere at any time became hard to ignore. With an information platform at the centre of a business, workers were able to access what they need, when they needed it, with an experience comparable to that of office-based workers. Now, employees expect this same functionality from wherever they are.
4. Collaboration will continue to be indispensable
Information management is no longer simply about enabling collaboration but optimising it. This necessitates technologies that manage document sharing, co-authoring, editing, and more, in a remote environment.
5. Information siloes will no longer be acceptable
Switching between multiple screens and applications wastes valuable time. Workers need a simple, unified user experience that lets them access all the information they need simply, without requiring them to enter a different user interface for every different system the company uses.
6. Users will demand a sleek interface
The user experience is a crucial element in how productive workers can be. A sleek, intuitive user experience that removes friction means employees can get more done in their day without being hindered by clunky interfaces.
Organisations that recognise and embrace these six trends will be well-placed to turn their mountains of data into a true asset for the organisation while improving the employee experience, raising productivity, and powering business growth.
NICE launches CXone Expert, “the industry’s first digitally fluent self-service solution combining data, AI, and knowledge management, and turns bots into smart digital agents.” The newest solution integrates “seamless experience and gives agents to see the customer’s journey” and creates “meaningful conversation.”
The Australian Information Industry Association (AIIA) is calling on the Federal Government to allocate $250 million in the May budget to ensure Australia becomes a global leader in AI (artificial intelligence) research and commercialisation and doesn’t fall behind its international peers.
The Free Software Foundation has doubled down on its support for its founder, Richard Stallman, issuing a statement on Monday backing his reinstatement to the board.
As usual, Nvidia had a raft of product announcements ready for its annual GTC conference which started today. Among the standouts were the Grace data centre CPU, a next-generation BlueField DPU, Omniverse Enterprise for 3D collaboration, and updates to the company's Drive platform.
The use of artificial intelligence is growing in companies in the Asia-Pacific region, but it is mostly used in silos for isolated projects, the technology analyst firm IDC says.
A group of supporters of Free Software Foundation founder Richard Stallman has hit back at those calling for his ouster from the FSF, by putting up their own open letter calling for him to stay on in his current position.
The mergers and acquisition (M&A) deal-making landscape of the 2016-2020 artificial intelligence (AI) tech space was dominated by US tech giants Apple, Google, Microsoft and Facebook, according to the deals database by GlobalData.
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