Australian organisations are embracing artificial intelligence with almost three quarters of businesses surveyed reporting a positive impact from AI.

Published in Strategy

‘Customer–centric’ brands using advanced artificiaI intelligence benefit from increased efficiency, greater brand loyalty, and notable gains in revenue, according to a new report which found that companies adopting AI-enabled technology have seen a positive impact on customer satisfaction, service delivery and contact centre performance.

Published in Strategy

More than half (51%) of Australian workers are fearful about losing their jobs due to the impact of technologies like artificial intelligence and automation, according to new research released to coincide with the official opening of Swinburne University of Technology’s new Centre for the New Workforce.

Published in Market

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