GUEST OPINION by Ranjith Raj Gnanapragasam, Product Manager, ManageEngine: With the volume of business data growing at an exponential rate, new approaches are urgently required to ensure it does not evolve from a strategic asset into an overwhelming problem.
Alibaba Cloud, the digital technology and intelligence backbone of China’s Alibaba Group, is partnering with multinational consumer goods company Unilever, in an initiative designed to enable Unilever to action next-generation digital marketing campaigns.
GUEST OPINION by Brendan Maree, VP Asia Pacific 8x8: Artificial intelligence (AI) and machine learning (ML) have generated a lot of excitement and hype during the past few years. In 2020, this hype will become reality within growing numbers of contact centres.
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