AI-powered contact centre software provider NICE has announced the acquisition of GoMoxie, an innovator of advanced digital assistance tools.
GUEST OPINION by Ash Halford, Systems Engineering Director, Australia & New Zealand, Juniper Networks: 5G and the transition to multicloud are setting up new customer expectations for network operators. Today’s customers value an excellent user experience above almost anything else—and they are looking to communications service providers (CSPs) to deliver it. If they can’t provide the consistent quality and guaranteed service levels that customers require, they risk losing them entirely.
COMPANY NEWS by Matthew Fowler, Managing Director for Asia-Pacific, VIQ Solutions: According to internal research conducted by VIQ Solutions, approximately 15 percent of the audio recorded by organisations, courts, law enforcement and other agencies including government bodies, is currently being digitised.
Researchers at Monash University are applying Artificial Intelligence (AI) technology and game-design practices to reduce spray drift from agricultural pesticides, minimising the negative impact on neighbouring crops and wildlife - and potentially “revolutionising" cotton farming.
Google Cloud has teamed with industrial automation and software technology provider Siemens to cooperate on optimising factory processes and to improve productivity on the shop floor.
GUEST OPINION by Quan Pham, Founder and CEO at PI.EXCHANGE: The rapid development and increasing capabilities of a range of artificial intelligence (AI) tools is delivering some significant benefits to businesses around the world.
The Australian Institute of ICT (AIICT) has introduced a new Certified Artificial Intelligence Professional course, jointly developed with Amazon Web Services (AWS).
GUEST OPINION by Priyanka Roy, product consultant, ManageEngine: Growing populations, cybersecurity concerns, staffing shortages and rising healthcare costs have been putting pressure on healthcare systems around the world. Faced with the combination of increasing demand for services and constrained resources, medical professionals are turning to new technologies to help ease the pressure.
Australian-listed call recording vendor Dubber has been chosen as the recording and data capture platform for IBM Cloud for Telecommunications.
GUEST RESEARCH by Gartner: Enterprise IT spending across all industry sectors in Australia will grow 3.6% to reach more than A$95.8 billion in 2021, following an expected 2.8% decline in 2020, according to the latest forecast by Gartner, Inc.
The Australian Institute of ICT (AIICT) has launched a new Certified Data Science Professional course featuring Microsoft certification content for Data Science.
GUEST OPINION by Ranjith Raj Gnanapragasam, Product Manager, ManageEngine: With the volume of business data growing at an exponential rate, new approaches are urgently required to ensure it does not evolve from a strategic asset into an overwhelming problem.
Alibaba Cloud, the digital technology and intelligence backbone of China’s Alibaba Group, is partnering with multinational consumer goods company Unilever, in an initiative designed to enable Unilever to action next-generation digital marketing campaigns.
GUEST OPINION by Brendan Maree, VP Asia Pacific 8x8: Artificial intelligence (AI) and machine learning (ML) have generated a lot of excitement and hype during the past few years. In 2020, this hype will become reality within growing numbers of contact centres.
China will account for one-third of the Asia Pacific cloud computing market by 2023, according to a new report which forecasts that with the increasing presence of ‘hyper-scale’ cloud providers in big data, analytics, artificial intelligence (AI) and Internet of Things (IoT), cloud has emerged as a compelling proposition for the enterprises and governments alike.
Originally intended for the country's citizens, Finland has offered its AI training course to the world.
The chief of the Australian Informational Industry Association (AIIA) Ron Gauci expects IT to become the second biggest ASX sector when a new S&P All Technology Index - S&P AllTech - launches in February next year.
Cloud infrastructure services spending in China increased 60.8% to reach US$2.9 billion in Q3 2019, according to a newly published report by research analyst firm Canalys.
Technology is helping to improve the way cardiovascular disease (CVD) - currently the leading cause of death globally - can be detected, monitored and treated, according to a new research report.
The UK has been announced as the lead partner country at CEBIT 2019 which will take place from 29-31 October in Sydney.
Sam, interesting article thank you :)Aside from whether those ransomware and cyberwarfare groups are merely posturing or are actually capable[…]
Anthony Albanese recently said he reckons Assange has been punished enough. I agree.IMO it’s time for his supporters to cease[…]
I guess we can safely assume they're mining and selling our personal data to others.It's your ABC, but not your[…]
I agree. Not much new in these devices these days, but there is a big market out there for the[…]
Copying Samsung, which also has a A3x, A5x, A7x, A9x line up at similar price points.