GUEST OPINION by Brendan Maree, VP Asia Pacific 8x8: Artificial intelligence (AI) and machine learning (ML) have generated a lot of excitement and hype during the past few years. In 2020, this hype will become reality within growing numbers of contact centres.
China will account for one-third of the Asia Pacific cloud computing market by 2023, according to a new report which forecasts that with the increasing presence of ‘hyper-scale’ cloud providers in big data, analytics, artificial intelligence (AI) and Internet of Things (IoT), cloud has emerged as a compelling proposition for the enterprises and governments alike.
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