Consumers are willing to pay and spend more in return for highly personalised experiences, according to a survey. However, businesses are hard-pressed in providing it due to lack of initiatives within their stakeholders.
Google Cloud is partnering with telecommunications companies to harness 5G as a business services platform, with the unveiling of its Global Mobile Edge Cloud (GMEC) strategy, aimed at delivering a portfolio and marketplace of 5G solutions built jointly with the telcos - including network-centric applications and a global distributed edge for optimally deploying these solutions.
Cloud mobile and online business messaging solutions provider LivePerson has appointed former Amdocs senior manager Andrew Cannington as its new regional vice-president APAC as it looks to accelerate regional growth.
Customer experience software solutions company Amdocs spoke to us about its business in 2016, its telco customers in Australia and more.
Global customer experience systems and services vendor Amdocs is acquiring network management and optimisation solutions provider Celcite for $129 million in cash.
Customer experience and engagement specialist Thunderhead.com has appointed Andrew Mellor as vice president for Australia and New Zealand.
For most people, the advantages of sharing data and contact details online outweigh concerns about privacy – Australians more than most.
Who’d a thought it? The more loyal a carrier’s customers and the more they recommend it to others, the higher the carrier’s revenues.
Amdocs has announced major new release of CES 9, its widely used customer experience product suite. Increased integration is its key selling point.
A global survey has found that service differentiation is now viewed as the top driver for Wi-Fi and that discovering new and innovative ways to monetise Wi-Fi is becoming a top priority for service providers.
The average amount of revenue per unit of data for telcos is halving every year, and will converge towards zero within five to ten years. That means carriers need to find new ways of charging for data, based on concepts other than volume.
Ericsson has launched what its says is the first WebRTC enabled browser for mobile devices, enabling application developers to incorporate voice and video communications into their browser based mobile applications.
In the fast moving world of digital content, everybody talks about “owning the customer”. Service providers, content owners and device manufacturers all want a piece of the action. Who is winning?
Customer solutions provider, Amdocs, has launched a new cloud-based mobile payments solution, which it says enables mobile operators to scale their mobile payments business for both pre-paid and post-paid customers to open new revenue streams.
Amdocs has introduced a software tool designed to accelerate the rollout of LTE networks by automating the process of designing and configuring LTE base stations and their associated backhaul networks.
Some subscribers just want their ISP or carrier to provide the pipes and then stay out of the way. But that tends to mean low margins, so providers are keen to provide additional services. Amdocs Connected Home allows ISPs and carriers to compete with 'over the top' providers of services such as remote security, health monitoring, and entertainment.
Amdocs has launched a new suite of products to enable telco customer service reps to better respond to customer queries, in particular to the deluge of enquiries generated to a large extent by the proliferation of smartphones. It would fit very well with Telstra CEO David Thodey's mantra of focussing on the customer.
Amdocs has completed its $CA211 million acquisition of Bridgewater Systems.
Value-added service offerings from mobile operators in the Asia Pacific region, particularly mobile payment transactions, are expected to increase revenues significantly, with Australian and Indian operators predicted to benefit most from the biggest VAS growth in the region.
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