Amazon Web Services updates new capabilities for Amazon Connect to improve contact centre agent productivity and provide more effective, personal, and natural customer interactions.
Vocus today announced it has migrated its contact centre platform to Amazon Connect, a scalable cloud contact centre on AWS. This allows it to deliver a more personalised digital experience for customers. The move took less than eight weeks and supports more than 5,000 customers 24x7.
AWS has announced an unusually wide-ranging collection of new products and features.
ICT services giant NEC has teamed up with software developers in the fight against the COVID-19 virus pandemic, launching a smartphone app - iQuarantine - a mobile check-in and case management system that allows users to report their location and health status numerous times a day.
MVNO and gas and electricity retailer amaysim has been running "pretty much everything on AWS" since 2014/15, according to IT operations director Peter James.
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