Displaying items by tag: Amazon Connect

Tuesday, 28 September 2021 09:48

AWS adds new updates to Amazon Connect

Amazon Web Services updates new capabilities for Amazon Connect to improve contact centre agent productivity and provide more effective, personal, and natural customer interactions.

Published in Business IT

Vocus today announced it has migrated its contact centre platform to Amazon Connect, a scalable cloud contact centre on AWS. This allows it to deliver a more personalised digital experience for customers. The move took less than eight weeks and supports more than 5,000 customers 24x7.

ICT services giant NEC has teamed up with software developers in the fight against the COVID-19 virus pandemic, launching a smartphone app - iQuarantine - a mobile check-in and case management system that allows users to report their location and health status numerous times a day.

Published in Health
Thursday, 13 December 2018 12:33

amaysim going 'serverless first' on AWS

MVNO and gas and electricity retailer amaysim has been running "pretty much everything on AWS" since 2014/15, according to IT operations director Peter James.

Published in Cloud

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