Displaying items by tag: Airlines

GUEST OPINION by Daniel Harding, Director – Australia Operations, MaxContact: Being able to scale your contact centre operations up and down rapidly is a powerful advantage in uncertain times.

In-flight broadband could be coming to New Zealand thanks to an agreement between Auckland-based engineering company Broadtech Group and Germany-based in-flight connectivity specialist SkyFive.

GUEST OPINION by Pavan Thatha, Radware: The data sought by cybercriminals vary from one vertical to another, whether banking credentials, medical records, pricing information or confidential research, to name just a few.

GUEST OPINION by Pavan Thatha, Radware: The data sought by cybercriminals vary from one vertical to another, whether banking credentials, medical records, pricing information or confidential research, to name just a few.

GUEST OPINION BY Todd Gorsuch, CEO, Customer Science: Heightened customer demand and a need for staff to work from home are causing big headaches for contact centres around the country.

GUEST OPINION BY Todd Gorsuch, CEO, Customer Science: Heightened customer demand and a need for staff to work from home are causing big headaches for contact centres around the country.

The Australian Greens have called on the Federal Government to attach conditions to any bailout money given to airlines to provide the financial support necessary to pay all workers, rather than allowing Qantas and Virgin to stand down workers without compensation.

The personal and financial details of 380,000 customers who made bookings with British Airways on its website ba.com between 21 August and 5 September have been stolen, the airline says.

SITA, the air transport industry’s technology provider, has launched a research project to explore the potential of blockchain for use in the airline industry.

European airline Wizz Air is set to fully digitise its business, announcing the planned rollout of Promapp’s cloud-based business process management software to provide process management technology.

In-flight entertainment and connectivity systems by airlines and private aircraft operators will drive global annual service revenues in the aviation sector from an estimated US$3.7 billion in 2018 to more than US$8.4 billion by 2023, according to a new research report.

Airline technology supplier Amadeus says a failure of its flight bookings system worldwide, which led to flight delays, was caused by a network issue.

Australian tech business OACIS, which claims to be the “world’s only” mobile, pop-up check-in solutions company, has partnered with travel technology provider Amadeus to launch a new "off-airport" pop-up airline check-in service.

Inmarsat has successfully launched its S-band satellite for the European Aviation Network on an Arianespace Ariane 5 rocket from Kourou in French Guiana.  

Virgin Australia has started three months of testing in-flight wireless Internet access on one of its Boeing 737-800 aircraft.

UK-based global mobile satellite communications provider Inmarsat has more than 1000 aircraft under signed contracts, both installed and as a backlog, for its next-generation GX Aviation and European Aviation Network (EAN) in-flight broadband services.

Global satellite company Inmarsat has signed up the International Airlines Group (IAG), parent company of Aer Lingus, British Airways, Iberia and Vueling, as the launch customer for its European Aviation Network (EAN) high-speed in-flight broadband service.

Australian-listed global satellite provider Sky and Space Global has inked a procurement contract with nano-satellite maker GomSpace for the latter to develop and deliver Sky and Space's full equatorial nano-satellite constellation.

Consumer advocacy group CHOICE wants the way airlines deal with passengers to be overhauled after a six-month investigation revealed what it says are systemic breaches of Australian Consumer Law.

Inmarsat and Deutsche Telekom, together with Nokia and Thales, have successfully conducted a programme of test flights for the European Aviation Network (EAN) to test a broadband solution for airline passengers which integrates satellite and LTE-based terrestrial networks.